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Tidio
Free plan available
Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more
Product recommendations
Live chat
Order history
Ai chatbot
Ticketing system
Cart preview
About Tidio
Description
Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more
Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system
Tidio Key Features
- Chat
- Hide features
- Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Video calls
- Social media
- File upload
- Multi-language
- Push notifications
- Agent analytics
- Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Quick replies
- Upsell
- Surveys
- Customizatiom
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Helpdesk
Tidio Use Cases
- Customer feedback collection
- Order and refund processing
- Customer onboarding
- Chatbot marketing
- Lead generation
- 24/7 support
- Internal help desk
- FAQs responses
- Customer engagement
- Voice assistance
- Product recommendations
- Social media engagement
- Order confirmation and tracking
- Medication reminders
- Appointment scheduling
- Patient data collection
- Quick medical assistance
- Mental health care
- Financial advice and insights
- Account analysis
- Expense tracking
- Balance and bill notifications
- Suspicious activity alerts
Pros
- Provides a comprehensive customer experience platform with live chat and AI chatbot capabilities.
- Helps convert passive visitors into active buyers by using sales and support chatbots.
- Allows for quick problem-solving and proactive selling through live chat.
- Works with Lyro AI bot to automatically address customer questions.
- Enables cart preview, order history checks, and product recommendations directly in chat.
- Easy integration with Shopify, can be added to stores in seconds.
- Includes a simple ticketing system for managing customer requests efficiently.
Cons
- Limited customization options for unique business needs might be a drawback for some users.
- Reliance on AI chatbot may not fully satisfy all customer inquiries, requiring human intervention.
- Some users might find the interface complex at first, requiring a learning curve.
- The app might have limitations on handling simultaneous chat sessions effectively during peak times.
- Potential issues with integration reliability on e-commerce platforms other than Shopify.
Key Features
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