Lorikeet is an innovative AI-driven customer support app that ensures scalable, high-quality customer satisfaction ratings (CSAT) by offering precise and efficient service. Setting itself apart from conventional AI solutions that merely deflect support tickets using generic help content and APIs, Lorikeet truly integrates with your support team’s existing workflows. This seamless integration enables it to handle complex issues with remarkable accuracy, such as managing delayed orders or replacing compromised credit cards. Lorikeet is designed to not just assist, but to enhance and empower support teams, ensuring that every customer interaction is handled with care and precision. By mimicking the problem-solving techniques of human agents, Lorikeet ensures that customers receive the same level of service expertise, boosting trust and reliability. Perfect for businesses aiming for proficiency and scalability in their customer service operations, Lorikeet redefines the standard of AI in customer support.

11Sight is revolutionizing the way businesses interact with customers by leveraging AI-powered conversational agents designed to manage customer inquiries, book appointments, and close sales autonomously, around the clock, and across all communication channels. These intelligent agents act as the initial point of contact, seamlessly integrating with human teams to either resolve customer requests or escalate them when necessary. Built with the capability to both answer and ask questions, they effectively guide conversations towards desired outcomes, enhancing efficiency and service quality. By reducing operational costs and boosting revenues, 11Sight not only streamlines business processes but also significantly improves customer satisfaction. Currently operational with hundreds of dealers, the app is experiencing rapid growth, indicating its widespread adoption and success in transforming customer service landscapes.

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.