Outverse

About Outverse

Launched Dec 05, 2024

Description

AI agents for instant customer support

Deflect 80% of complex customer support tickets and handle the rest faster.  Solve your toughest support challenges with AI agents and internal copilots. Outverse is built for regulated industries, complex software products, and teams with high ticket volumes.

Outverse Key Features

Customer-facing AI agents for autonomous resolution
Custom actions on behalf of customers
Internal copilot for support teams
Custom support workflows and automations
Unified context across multiple sources

Outverse Use Cases

Reduce handling time for complex customer tickets
Deflect up to 80% of support queries
Let customers action billing and subscription changes with AI
Save agent time wasted on context switching
Scale customer support without increasing headcount

Pros

Effective at deflecting 80% of complex customer support tickets, reducing the workload on human agents.
Speeds up handling of remaining support tickets, improving efficiency.
Specifically designed for regulated industries, making it suitable for sectors with strict compliance requirements.
Beneficial for teams dealing with high volumes of support tickets, improving workflow management.
Incorporates AI agents and internal copilots, enhancing support capabilities.

Cons

May not fully replace human support, as it handles only a portion of complex tickets.
Requires setup and integration into existing systems, which might be challenging for some organizations.
Effectiveness can vary depending on the complexity of software products or industry regulations.
Potential reliance on AI for support might not fully align with customer preferences for human interaction.