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Outverse

Free App

AI agents for instant customer support

Ai agents
Ticket deflection
Internal copilots

About Outverse

Launched Dec 05, 2024

Categories

Email :

[email protected]

Industry :

Horizontal

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Description

AI agents for instant customer support

Deflect 80% of complex customer support tickets and handle the rest faster. 
Solve your toughest support challenges with AI agents and internal copilots. Outverse is built for regulated industries, complex software products, and teams with high ticket volumes.
Outverse website

Outverse Key Features

  • Customer-facing AI agents for autonomous resolution
  • Custom actions on behalf of customers
  • Internal copilot for support teams
  • Custom support workflows and automations
  • Unified context across multiple sources

Outverse Use Cases

  • Reduce handling time for complex customer tickets
  • Deflect up to 80% of support queries
  • Let customers action billing and subscription changes with AI
  • Save agent time wasted on context switching
  • Scale customer support without increasing headcount

Pros

  • Effective at deflecting 80% of complex customer support tickets, reducing the workload on human agents.
  • Speeds up handling of remaining support tickets, improving efficiency.
  • Specifically designed for regulated industries, making it suitable for sectors with strict compliance requirements.
  • Beneficial for teams dealing with high volumes of support tickets, improving workflow management.
  • Incorporates AI agents and internal copilots, enhancing support capabilities.

Cons

  • May not fully replace human support, as it handles only a portion of complex tickets.
  • Requires setup and integration into existing systems, which might be challenging for some organizations.
  • Effectiveness can vary depending on the complexity of software products or industry regulations.
  • Potential reliance on AI for support might not fully align with customer preferences for human interaction.

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