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11Sight

Free App

Conversational AI Agents for Automotive and Hospitality

Multi-channel support
Ai-powered interactions
24/7 availability
Inquiry handling
Automated appointment booking
Sales closure automation
Escalation capability

About 11Sight

Launched Jun 05, 2025

Categories

Email :

[email protected]

Industry :

Vertical

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Introduction Video

Description

Conversational AI Agents for Automotive and Hospitality

At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast.

11Sight Key Features

  • Front-desk Agent: Acts as a central hub for all customer interactions, answering questions about hours, location, and availability.
  • Service Agent: Automates service appointment bookings, allowing customers to easily set, reschedule, or cancel appointments.
  • Sales Agent: Engages with website visitors, answers questions, and escalates complex queries to a sales representative.
  • Outbound Agent. Manages outbound recall calls and appointments.

Pros

  • AI-powered agents operate 24/7, increasing availability and responsiveness.
  • Reduces human workload by handling customer inquiries and bookings automatically.
  • Potential to reduce costs by minimizing the need for human staff.
  • Can increase revenues by efficiently closing sales.
  • Positive impact on customer satisfaction due to quick and consistent responses.
  • Scalable across multiple channels, enhancing customer reach.

Cons

  • May struggle with handling complex or nuanced customer inquiries.
  • Potential dependence on the app might reduce human interaction quality.
  • Initial setup and integration might be technically challenging for some businesses.
  • Updates and improvements may be required to keep up with evolving customer expectations.
  • Technical malfunctions or AI misunderstandings could lead to customer frustration.

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