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Full.do support widget logo

Full.do support widget

$99-$1100

/ Month

"Seamless eCommerce support: Real-time chat and voice for personalized service."

Order management
Real-time chat
Personalized service
Voice support
Language auto-detection
Location-based rep connection
Backend integration
Inventory access
Sales recommendations

About Full.do support widget

Categories

Built by R. Phonedo Call Centers

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Introduction Video

Description

Transform eCommerce to personal experience

  • Customer/Agent Voice or chat call directly from the browser
  • When a new customer enters the site - Full immediately identifies language and location, connecting them to the right rep for a fully-personalized, real time experience.
  • We connect to your store's backend - giving us full access to inventory and all information about products and orders.
  • Our reps are trained to answer questions, help with returns, change orders, check inventory, make recommendations and increase conversion rates, cart size and repeat business exponentially
Full Customer Support - Full Time - a fraction of the Price
You can't be in all places at once - but we can be there for you

Get full Coverage - Give your customers the full experience they deserve

Bringing Back the Human Touch to eCommerce
Convenience and selection are king and queen of online retail - yet we're missing a major piece of the puzzle - the human touch.

Full Support - The future of Experiential eCommerce
Full is a decentralized, virtual sales and support force for eCommerce. With one simple widget, transform any eCommerce store into a personalized shopping experience, seamlessly and continuously.

Full Experience - End to End
Connect to System: We connect to your store's back end - giving us full access to inventory and all information about products and orders.
Connect to Customer: When a new customer enters the site - Full immediately identifies language and location, connecting them to the right rep for a fully-personalized, real time experience.
Connect the Dots: Our reps are trained to answer questions, help with returns, change orders, check inventory, make recommendations and increase conversion rates, cart size and repeat business

Pros

  • Seamless integration with eCommerce platform for real-time chat and voice support
  • Automatically identifies customer's language and location for personalized service
  • Access to store's backend, providing reps with up-to-date product and order information
  • Reps trained for various support functions: answering questions, managing returns, changing orders, checking inventory, and making recommendations
  • Aims to increase conversion rates, cart size, and encourage repeat business
  • Offers a human touch in the eCommerce process, which can enhance customer experience and satisfaction
  • Cost-effective solution for comprehensive customer support

Cons

  • Potential privacy concerns with accessing store backend and customer data
  • Dependence on internet connectivity for real-time communication may impact performance
  • Language and location detection might not always be accurate, leading to personalized service issues
  • Potential issues with scaling support during peak times if the service is not optimized properly
  • May require initial training or onboarding to familiarize reps with specific store processes and inventory

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