The "Facebook Reviews" app receives mixed feedback from merchants. Some appreciate its core functionality of syncing and displaying Facebook reviews, while others express frustration over its user interface and paid features. Overall, the app is recognized for effectively bringing in reviews, though it faces usability challenges.
Overall, "Facebook Reviews" fulfills its main promise of integrating Facebook reviews into a merchant's site, which can enhance marketing efforts. However, improvements in widget customization and user experience could significantly boost user satisfaction.