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Description

eCommerce Customer Support Software

Display all your messages, orders and order information in one place
More than 300 native marketplace integrations
Order details embedded into the support workflow
Automatic language translation & AI empowered automation

eDesk is the leading eCommerce helpdesk for multichannel merchants, integrating with the world’s leading marketplaces, social channels and of course Wix. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support. Entirely focused on eCommerce, eDesk helps online retailers to deliver seriously extraordinary customer service everywhere they sell.

Pros

Centralizes eCommerce support by displaying all messages and orders in one place, improving efficiency
Supports more than 300 native marketplace integrations, offering extensive connectivity and versatility
Embeds order details into the support workflow, ensuring seamless customer service operations
Features automatic language translation, facilitating communication with global customers
Utilizes AI-powered automation for improved customer service, boosting productivity and business reputation
Specifically tailored for multichannel merchants, providing targeted solutions for eCommerce businesses

Cons

Potentially complex setup process due to the high number of integrations and features
Might require a learning curve for users unfamiliar with AI-driven tools and automation
Dependence on internet connectivity and platform availability as it's an online service

Top Helpful Reviews

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Fjcaonsk

Sep 19, 2023 on Wix

A Maze of Billing Errors and Ineffective Customer ServiceI'm the CEO of a small business and I urge caution when considering eDesk. We encountered several issues: Checkout Glitches: eDesk billed us for two plans without a review opportunity, causing confusion and unnecessary...

Howlerthewildordri

May 24, 2022 on Wix

NopeIt was entirely accidental that I had clicked on this. I want nothing to do with this site nor was I planning to pay anytime soon. I don't know how to remove this...