Merchants generally find the "Comments" app to be a useful tool for managing customer feedback on their platforms. While many appreciate its ease of use and customization features, there are some concerns about integration issues and limitations in the free version that could hinder its full potential.
Overall, while the "Comments" app seems to be a solid choice for many businesses looking to manage customer interactions, some technical limitations and restrictions in the free version might require attention. Most users find value in its current offerings, but improvements could enhance user satisfaction and effectiveness.