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Customer reviews: Closeby - Store Locator Map

Develop by Closeby.co
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Reviews (17)

Overall rating
3.9

What Merchants Think

The "Closeby - Store Locator Map" app is generally well-received among its users. Merchants appreciate its robust features, especially for businesses looking to enhance their location accessibility. Nevertheless, there are some concerns regarding usability and integration with third-party services, which have been noted by users.

Key Strengths

  • High-quality design options that are visually appealing and adaptable.
  • Comprehensive feature set suitable for various types of businesses, like restaurants and churches.
  • Excellent customer service, with prompt and effective responses to issues.

Common Concerns

  • Some users report difficulty in terminating premium memberships with no apparent option to downgrade.
  • Dependency on Mapbox requiring users to create an account and enter credit card information, even for free versions.
  • Language localization issues for some international users.
  • Complaints about the inability to delete the app easily.

Final Thoughts

Overall, the "Closeby - Store Locator Map" is a feature-rich tool appreciated for its design and functionality. Despite having impressive qualities, potential users should be aware of the dependency on external services like Mapbox and the procedures regarding subscription management. It remains a strong contender for those seeking to improve store locator visibility, provided these concerns are addressed.

Orakai

Jul 05, 2025  on Wix

This is a very good map app. But please change the language displayed on the map to Korean.Hello, I am currently using your Closeby-store Locator Map app in Korea as a paid version. I have a request while using your app, so I am contacting you like this. I want...

Idologymarketing

Apr 24, 2025  on Wix

Works Well and Great Customer ServiceWe use the app for our restaurant locations. It has all the features you would expect or need and great design options. We were having some difficulty with a feature and contacted their...

Lmccullar6

Apr 14, 2025  on Wix

We love it! We switched to Closeby for our "Find a Church" feature on our website and it has been a huge upgrade from what we previously had. The ability for people to be able to...

Tropicoolsuperfoods

Jan 09, 2025  on Wix

GARBAGEGarbage you cant delete it

Adventurelocal365

Nov 25, 2024  on Wix

Has potential, but has 1 major flawLooks good until you add it to your site where it forces you to make an account with Mapbox to make your map publicly viewable using their key. Mapbox is a different entity,...

Ceturdigital

Aug 21, 2024  on Wix

Cancel of PremiumHello, how can I terminate my premium membership? I couldn't find an area on the panel to end the subscription. Only the "upgrade" option appears.

Clementryne

Jul 12, 2024  on Wix

Best locator app, great design optionsI’ve tried a bunch of location mappers and this is the highest quality one. I think the confusion over credit cards is that Closeby uses Mapbox to power the map, so you have to...

Ragterbe

Jun 24, 2024  on Wix

Previous rater was correctIt is not possible to use the free version without handing over your credit card details. Found another app.

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