Bird: Email, SMS, WhatsApp

About Bird: Email, SMS, WhatsApp

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Introduction Video

Description

Connect with customers across email, SMS, & more

Broadcast Marketing - Send blasts to target audiences on popular chat channels
Conversational Commerce - Deliver a 1st class shopping experience within chat
Abandoned Cart - Re-engage users that have left products in their cart
Conversational Chatbots - Answer FAQs, recommend products, and design custom chat flows without a developer

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Wix activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using.

Pros

Omnichannel marketing allows businesses to reach target audiences on multiple popular chat channels
Conversational commerce enhances the shopping experience within chats, providing a seamless process for customers
Abandoned cart features help in re-engaging customers who have left products in their cart, potentially increasing sales
Conversational chatbots can answer FAQs and recommend products, making customer interaction more efficient
No need for a developer to design custom chat flows, making it accessible for small businesses
CRM integration makes communication with businesses seamless and personalized, akin to talking to a friend
Personalized marketing campaigns can significantly increase engagement by using preferred channels like WhatsApp
Shared inbox for communications allows coordinated outreach and immediate handoff to agents if needed
Launch intelligent chatbots quickly to reduce the support load on teams
Integration with Wix for a comprehensive omnichannel engagement experience

Cons

The need for integration with existing systems could pose a challenge for some businesses
Businesses may need to manage multiple channels and systems, which could be complex without proper training
Reliance on chatbot technology might not cater to all customer queries, leading to potential dissatisfaction
Some users may find it difficult to initially set up and fully utilize all the features of the app
Limited functionality without internet connectivity as the app is heavily reliant on cloud-based services

Rating And Reviews

Healdesire

Jun 02, 2024 on Wix

sms gateway in indiaCould you please confirm, Is Bird supporting SMS Gateway service in India and plan for local one way sms and email marketing? Kindly confirm ?