What Merchants Think

Overall, merchants have a positive impression of "AppSell - Upsell & Cross Sell," highlighting its ease of use and the excellent customer support provided. Many users appreciate the prompt responses and helpful nature of the support team, especially Roy. The app is generally well-received and considered straightforward to implement for upselling purposes.

Key Strengths

• Excellent and responsive customer service, particularly praised for quick responses through email and chat support.
• User-friendly interface that makes the app easy and simple to use.
• Effective at assisting non-profits in maximizing their upselling potential.
• Helpful support in resolving user issues promptly.

Common Concerns

• Lack of phone support is noted as a drawback, with some users feeling misled about 24/7 support claims.
• Limitations in product customization during the upselling process, such as being unable to change product characteristics beyond the name.

Final Thoughts

AppSell - Upsell & Cross Sell is well-regarded by merchants for its simplicity and the robust customer support it offers. While it performs effectively in facilitating upselling for businesses, there are some areas for improvement, particularly in offering more comprehensive customer support options and enhancing product customization features.