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Voxjar

Free plan available

Augment & Automate Your Quality Monitoring Program with AI.

Comprehensive insights
Ai call evaluation
Intuitive scorecard builders

About Voxjar

Launched Apr 01, 2025

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[email protected]

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Description

Augment & Automate Your Quality Monitoring Program with AI.

Voxjar is an AI-powered call evaluation platform that transforms how contact centers monitor performance. Born from the frustration of limited call sampling, Voxjar uses advanced language models to automatically evaluate 100% of customer interactions. Our solution eliminates the unfairness of random sampling while providing comprehensive insights that improve agent performance, customer satisfaction, and business outcomes. By combining intuitive scorecard builders with powerful AI technology, Voxjar delivers consistent, objective evaluations at scale—turning what was once a manual, limited process into a comprehensive performance intelligence system.

Voxjar Key Features

  • AI Evaluator
  • Complete Call Coverage
  • Customizable Scorecards
  • Conversation Intelligence
  • Performance Trending

Voxjar Use Cases

  • Automated Call Center QA at Scale
  • Lead Qualification and Conversion Analysis
  • Partner/Channel Program Quality Monitoring
  • Customer Service Excellence Tracking
  • Multi-Channel Communication Quality

Pros

  • Uses advanced AI technology to evaluate 100% of customer interactions.
  • Eliminates the randomness and unfairness of call sampling.
  • Provides comprehensive insights into agent performance and customer satisfaction.
  • Transforms the monitoring process from a manual task to an automated system.
  • Intuitive scorecard builders enhance usability and customization.
  • Consistent and objective evaluations are delivered at scale, enhancing the credibility of performance data.

Cons

  • May require a learning curve for users unfamiliar with AI-powered platforms.
  • Initial setup and customization might be time-consuming.
  • Relies heavily on AI, which could lead to concerns about potential biases in automated evaluations.
  • Ongoing updates or changes could impact user experience or system performance.

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