Riviera

Name: Riviera Introduction Video
Uploaded: 2025-04-27T18:10:04Z
Duration: 1 min 33 s
Description: AI voice agents for hotels to enhance guest experience and reduce staffing costs

About Riviera

Launched Feb 18, 2025

Introduction Video

Description

AI voice agents for hotels to enhance guest experience and reduce staffing costs

Riviera provides AI-powered voice agents for hotels, offering 24/7 phone support in multiple languages. These agents handle guest inquiries, room service orders, reservations, and call redirection, integrating seamlessly with property management systems. Riviera helps hotels save on staffing costs while improving guest satisfaction by eliminating long waits and outdated IVR menus.

Riviera Key Features

24/7 AI voice agents for phone support
Multilingual capabilities for global guests
Integration with property management and reservation systems
Human-like voice model trained on hotel-specific data
Unlimited call handling with instant response times

Riviera Use Cases

Answering guest questions and inquiries
Managing room service orders
Handling reservations and ticket bookings
Redirecting calls to the appropriate departments
Reducing front-desk workload and improving efficiency

Pros

AI-powered voice agents provide 24/7 phone support, increasing availability.
Supports multiple languages, improving accessibility for international guests.
Handles various tasks such as guest inquiries, room service orders, and reservations, reducing the workload on human staff.
Integrates seamlessly with property management systems, ensuring smooth operation.
Helps hotels save on staffing costs by automating common tasks.
Improves guest satisfaction by reducing long wait times and replacing outdated IVR menus.

Cons

Potential dependency on technology, which may cause issues during technical downtimes.
Guests may prefer human interaction for certain requests or complex inquiries.
Initial setup and integration with existing systems could require significant time and resources.
Possible concerns about data privacy and security for guests using voice agents.