Tidio's AI agent - trained like a human, deeply integrated with your helpdesk
Lyro is an AI Customer Experience Agent built by Tidio. Unlike generic chatbots, Lyro can be trained, coached, and integrated deeply with your helpdesk — Salesforce, Intercom, Zendesk, Gorgias, or Tidio — to handle support end-to-end. It automates refunds, order updates, troubleshooting, lead qualification, and upsells in 45+ languages, with full control over tone, policies, and escalation. Customers see up to 70% increase in self-service resolution. Free tier available; SOC 2 Type 2 and GDPR compliant.
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Automates customer support inquiries
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Reduces help desk workload
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Maintains customer trust with reliable AI
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Integrates with existing help desk systems
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Designed for liability and trustworthiness
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Handling common customer FAQ queries automatically
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Reducing ticket volume for human support teams
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Providing 24/7 basic customer support
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Ensuring consistent response quality across all channels
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Scaling support operations during peak periods