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Floatbot

Free plan available

AI Agent Platform for Enterprises and Contact Center Automation

No-code platform
Generative ai
Self-service chatbots

About Floatbot

Launched Mar 25, 2025

Categories

Introduction Video

Description

AI Agent Platform for Enterprises and Contact Center Automation

Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers. Floatbot is pre-integrated with industry leading Contact Center technology providers such as Genesys, NICE InContact (CXOne), AVAYA, Cisco WebEx, etc.
Floatbot website

Floatbot Key Features

  • No-Code, Enterprise-Grade Generative AI Platform
  • Developer-Friendly
  • AI Orchestration

Floatbot Use Cases

  • Contact Center AI
  • Inbound and Outbound call automation with Voice AI
  • Digital User On-Boarding with Live chat
  • Automate Claims FNOL Filing
  • Contact Center Automation

Pros

  • No-code platform makes it accessible for non-developers.
  • Generative AI capabilities enhance conversational AI functionalities.
  • Comprehensive solution including chatbots, voicebots, and AI Agent Assist Bots in one platform.
  • Pre-built solutions tailored for specific industries such as Insurance, Banking, Financial, Healthcare, and Pharmacy.
  • Pre-integration with leading Contact Center technology providers like Genesys, NICE InContact, AVAYA, and Cisco WebEx facilitates smoother deployment.
  • Designed to assist contact center agents, potentially increasing efficiency and effectiveness.

Cons

  • Limited user reviews make it difficult to gauge user satisfaction and real-world performance.
  • Industry-specific focus might limit its applicability for businesses outside the targeted sectors.
  • Potential learning curve for users unfamiliar with AI and contact center technologies, despite being no-code.
  • Dependence on SaaS model may not suit organizations with strict data security and privacy policies.

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