Floatbot

Name: Floatbot Introduction Video
Uploaded: 2025-05-01T06:41:03Z
Duration: 1 min 33 s
Description: AI Agent Platform for Enterprises and Contact Center Automation

About Floatbot

Launched Mar 25, 2025

Introduction Video

Description

AI Agent Platform for Enterprises and Contact Center Automation

Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers. Floatbot is pre-integrated with industry leading Contact Center technology providers such as Genesys, NICE InContact (CXOne), AVAYA, Cisco WebEx, etc.

Floatbot Key Features

No-Code, Enterprise-Grade Generative AI Platform
Developer-Friendly
AI Orchestration

Floatbot Use Cases

Contact Center AI
Inbound and Outbound call automation with Voice AI
Digital User On-Boarding with Live chat
Automate Claims FNOL Filing
Contact Center Automation

Pros

No-code platform makes it accessible for non-developers.
Generative AI capabilities enhance conversational AI functionalities.
Comprehensive solution including chatbots, voicebots, and AI Agent Assist Bots in one platform.
Pre-built solutions tailored for specific industries such as Insurance, Banking, Financial, Healthcare, and Pharmacy.
Pre-integration with leading Contact Center technology providers like Genesys, NICE InContact, AVAYA, and Cisco WebEx facilitates smoother deployment.
Designed to assist contact center agents, potentially increasing efficiency and effectiveness.

Cons

Limited user reviews make it difficult to gauge user satisfaction and real-world performance.
Industry-specific focus might limit its applicability for businesses outside the targeted sectors.
Potential learning curve for users unfamiliar with AI and contact center technologies, despite being no-code.
Dependence on SaaS model may not suit organizations with strict data security and privacy policies.