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Floatbot
Free plan available
AI Agent Platform for Enterprises and Contact Center Automation
No-code platform
Generative ai
Self-service chatbots
About Floatbot
Introduction Video
Description
AI Agent Platform for Enterprises and Contact Center Automation
Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all 3 in the same platform. We have pre-built solutions for Insurance, Banking, Financial, Healthcare and Pharmacy including Contact Center Outsourcers. Floatbot is pre-integrated with industry leading Contact Center technology providers such as Genesys, NICE InContact (CXOne), AVAYA, Cisco WebEx, etc.
Floatbot Key Features
- No-Code, Enterprise-Grade Generative AI Platform
- Developer-Friendly
- AI Orchestration
Floatbot Use Cases
- Contact Center AI
- Inbound and Outbound call automation with Voice AI
- Digital User On-Boarding with Live chat
- Automate Claims FNOL Filing
- Contact Center Automation
Pros
- No-code platform makes it accessible for non-developers.
- Generative AI capabilities enhance conversational AI functionalities.
- Comprehensive solution including chatbots, voicebots, and AI Agent Assist Bots in one platform.
- Pre-built solutions tailored for specific industries such as Insurance, Banking, Financial, Healthcare, and Pharmacy.
- Pre-integration with leading Contact Center technology providers like Genesys, NICE InContact, AVAYA, and Cisco WebEx facilitates smoother deployment.
- Designed to assist contact center agents, potentially increasing efficiency and effectiveness.
Cons
- Limited user reviews make it difficult to gauge user satisfaction and real-world performance.
- Industry-specific focus might limit its applicability for businesses outside the targeted sectors.
- Potential learning curve for users unfamiliar with AI and contact center technologies, despite being no-code.
- Dependence on SaaS model may not suit organizations with strict data security and privacy policies.
Key Features
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AI-powered platform for automating enterprise phone calls...
