eesel AI instantly plugs into your tools like Zendesk, Freshdesk, Jira, or Confluence, learns from docs and past support tickets, and seamlessly joins your workflows like a new teammate.
eesel AI Key Features
Train on past tickets and all company wikis
Automate tier 1 support
Triage tickets and make API calls
Create a chat bubble for your site
Create a bot for your Slack or Teams
Unlimited bots for agentic workflows
eesel AI Use Cases
Automate frontline customer support
Onboard new teammates
Add a chat bubble to your ecommerce site
Enable self-serve actions like order look up
Pros
Seamless integration with tools such as Zendesk, Freshdesk, Jira, and Confluence.
Learns from existing documentation and past support tickets, which can enhance the accuracy and efficiency of customer service.
Functionally joins customer service workflows as if it were an additional team member, potentially increasing team efficiency.
Automates repetitive tasks, freeing up human agents for more complex inquiries.
Cons
Initial setup and training might require significant time and effort, especially to calibrate the AI properly.
Possible dependency on the specific tools it integrates with; limited flexibility if a company uses different or additional tools.
There might be occasional inaccuracies in automated responses due to misunderstandings of complex customer queries.
Reliant on the quality and comprehensiveness of existing documentation and ticketing history for effective learning.
Shopify Apps
Wix Apps
Ecwid Apps
BigCommerce Apps
