eDesk is a customer support platform designed to streamline eCommerce operations by centralizing customer interactions across multiple sales channels. It offers automation features, real-time order data, and AI-driven insights to enhance customer service efficiency. Retailers can manage inquiries from various marketplaces and websites in a single interface. eDesk aims to improve response times and customer satisfaction while providing robust analytics tools for performance tracking. The platform is tailored to help online businesses effectively scale their support operations.
Display all your messages, orders and order information in one place
More than 300 native marketplace integrations
Order details embedded into the support workflow
Automatic language translation & AI empowered automation
eDesk is the leading eCommerce helpdesk for multichannel merchants, integrating with the world’s leading marketplaces, social channels and of course Wix. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support. Entirely focused on eCommerce, eDesk helps online retailers to deliver seriously extraordinary customer service everywhere they sell.
