Compare Loop Returns & Exchanges vs ZigZag Returns & Exchanges

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Loop Returns & Exchanges

Manage returns, exchanges, return labels, store credit & more!

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

236 Reviews

9.1

417 Reviews

9.1

Pricing

Try for Free More info

Features

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value
Shopping experience
Return costs optimization
Point of sale
Incentivize exchanges
Bonus credit
Shop now
Blocklists
Premium experience
At-home pickup
Self-serve returns

Branded returns portal
One-click refunds
Custom notifications
Auto-generated labels
Upload own labels
Auto-create new orders
Management dashboard
Set return rules
Track return progress
Key insights

Screenshots

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Pros

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Competitive Evri, Collect+ and USPS labels or option to upload your own
Customers can request returns, refunds, or exchanges via a branded portal
Customisable communications to keep customers updated
Ability to set rules and return windows, and track progress
Key insights into return processes
Auto-features to reduce manual tasks and streamline approvals and exchanges
Auto-generated labels for convenience
One-click refund approval and auto-creation of new orders for exchanges
Branded returns portal matching your domain's aesthetics
Returns management dashboard for comprehensive control

Cons

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Limited to specific carriers like Evri, Collect+, and USPS
Reliance on the app’s auto-generated labels might limit customization
Customisation options might require additional setup time
Users may experience a learning curve with the settings and dashboard
Potential dependency on the app's features for managing returns

Launched

May 26, 2021

Dec 17, 2017

Developer

Built by Loop

Apps:

Average Rating:

4.7

Reviews:

236

Built by ZigZag Global Ltd

Apps:

Average Rating:

4.8

Reviews:

417

Make Your Choice

Try for Free More info View alternatives

Compare Loop Returns & Exchanges vs ZigZag Returns & Exchanges

Loop Returns & Exchanges

ZigZag Returns & Exchanges

Loop Returns & Exchanges

ZigZag Returns & Exchanges

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

Categories

Categories

Launched

Launched

Developer

Developer

Built by Loop

Built by ZigZag Global Ltd

Make Your Choice

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