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Pros
Pros
Boosts revenue, Average Order Value (AOV), and conversion rates via SMS
Live agents provide personalized outreach to recover abandoned carts
Easy integration with your store within minutes
Suitable for both enterprise DTC brands and small businesses
Real-time SMS conversation engagement with customers
Configurable workflows with custom conditions for abandoned carts
Use of existing FAQs to populate the Knowledge Base to assist agents
Unique one-time discount codes generated for each customer
Access to insights and performance metrics
Helps recover lost sales and increase revenue
Improve customer retention rates
Meaningful customer engagement through email reminders
Automated emails save time and resources
Customizable email templates for brand consistency
Code-free customization makes it user-friendly
Cons
Cons
Poor customer service with delayed responses – emails not answered in over 4 days and text support not responded in over 24 hours
Potential reliance on live agents which may not scale well if support response times are slow
Dependence on email deliverability and open rates
May require monitoring and tuning for optimal results
Effectiveness may vary based on the business and customer base