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Live Chat & WhatsApp Chatway logo

Live Chat & WhatsApp Chatway

"Enhance support with live chat, FAQ, and canned responses for efficiency."

JivoChat Live Chat logo

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Live Chat & WhatsApp Chatway logo

Live Chat & WhatsApp Chatway

"Enhance support with live chat, FAQ, and canned responses for efficiency."

JivoChat Live Chat logo

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Rating

Rating

200 Reviews
8.2
66 Reviews
7.5

Pricing

Pricing

  • $9 / Month
  • Free Plan Available
Try for Free More info
  • $19 / Month
  • Free Plan Available
Try for Free More info

Features

Features

  • Live chat widget
  • Canned responses
  • Proactive support
  • Integrated crm
  • Visitor engagement
  • Real-time chat
  • Omnichannel communication
  • Live call support

Screenshots

Screenshots

Live Chat & WhatsApp Chatway screenshot Live Chat & WhatsApp Chatway screenshot Live Chat & WhatsApp Chatway screenshot Live Chat & WhatsApp Chatway screenshot
+ 3 more
Live Chat & WhatsApp Chatway screenshot Live Chat & WhatsApp Chatway screenshot Live Chat & WhatsApp Chatway screenshot
JivoChat Live Chat screenshot JivoChat Live Chat screenshot JivoChat Live Chat screenshot JivoChat Live Chat screenshot
+ 1 more
JivoChat Live Chat screenshot

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Pros

Pros

  • Enhances support efficiency with live chat, FAQ, and canned responses
  • Allows assignment and escalation of chat conversations to support agents
  • Mobile apps available for iOS and Android facilitate chat on-the-go
  • Provides chat conversation history for context and improved responses
  • Easy content and file sharing for enriched customer support
  • Helps in driving leads and sales with personalized recommendations, and offers
  • Enables real-time feedback collection for instant improvements
  • Customizable chat widget to match website branding
  • Integration capabilities with platforms like Facebook Messenger
  • Positive user reviews highlight functionality and responsiveness
  • Unified communication for handling live chat, CRM, and calls seamlessly
  • Ability to manage all communication channels from a single app
  • Real-time engagement with visitors to convert them into paying customers
  • In-app CRM for efficient customer management and communication history tracking
  • Smart triggers to engage visitors at the right moment, enhancing customer service
  • Omnichannel support for e-commerce websites, integrating social media, emails, and more
  • Option to purchase phone numbers and connect existing phones for call management
  • Offers a 14-day free trial with 24/7 customer support

Cons

Cons

  • No detailed user reviews are provided indicating challenges or limitations
  • Potential over-reliance on chat features might overshadow other support channels
  • Potential complexity in set-up due to numerous features
  • Might require training for efficient use of all integrated tools and features
  • The necessity for a stable internet connection for optimal performance
  • Potential cost implications after the trial period for full feature access

Categories

Categories

Launched

Launched

Feb 22, 2025
Feb 22, 2025

Developer

Developer

Built by Poptin LTD

Apps:

1

Average Rating:

5

Reviews:

200

Built by JivoSite

Apps:

1

Average Rating:

4.6

Reviews:

66

Make Your Choice

Make Your Choice

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