Compare JivoChat Live Chat vs Whatsapp Chat

Name: Whatsapp Chat
Brand: PurpleBear

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

JivoChat Live Chat

Unified communication: real-time chat, CRM, calls for seamless customer engagement.

Whatsapp Chat

Effortless customer service with customizable, cross-device WhatsApp chat integration.

Rating

66 Reviews

7.5

61 Reviews

8.2

Pricing

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Features

Integrated crm
Visitor engagement
Real-time chat
Omnichannel communication
Live call support

Customizable chat widget
Instant support
Cross-device compatibility
Multiple contact options
One-click redirection

Screenshots

+ 1 more

+ 3 more

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Pros

Unified communication for handling live chat, CRM, and calls seamlessly
Ability to manage all communication channels from a single app
Real-time engagement with visitors to convert them into paying customers
In-app CRM for efficient customer management and communication history tracking
Smart triggers to engage visitors at the right moment, enhancing customer service
Omnichannel support for e-commerce websites, integrating social media, emails, and more
Option to purchase phone numbers and connect existing phones for call management
Offers a 14-day free trial with 24/7 customer support

Multiple contact options allow users to connect with the right team member or department for faster responses.
Customizable chat widget enables personalization of colors, welcome messages, and icons to align with the brand.
Cross-device compatibility ensures that users can respond to messages from any device.
One-click WhatsApp redirection allows visitors to be instantly directed to WhatsApp for seamless communication.
Integration with a trusted platform like WhatsApp enhances customer service and engagement on websites.
Instant and direct support can potentially increase sales and engagement.
Simplified communication and an easy-to-use chat tool enhance user experience.
Retention of chat histories allows for better follow-ups and improved customer service.

Cons

Potential complexity in set-up due to numerous features
Might require training for efficient use of all integrated tools and features
The necessity for a stable internet connection for optimal performance
Potential cost implications after the trial period for full feature access

Dependence on WhatsApp means issues with the platform (like outages) could affect the app's functionality.
Customization options, while available, may not be sufficient for all branding needs.
Potential for overwhelming volume of messages to manage without proper resources or team.
Privacy concerns could arise given that communication is routed through WhatsApp.
Users must have WhatsApp installed, which might exclude potential customers who do not use the platform.

Launched

Jul 01, 2025

Developer

Built by JivoSite

Apps:

Average Rating:

4.6

Reviews:

Built by PurpleBear

Apps:

Average Rating:

3.9

Reviews:

413

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Compare JivoChat Live Chat vs Whatsapp Chat

JivoChat Live Chat

Whatsapp Chat

JivoChat Live Chat