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AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

ZigZag Returns & Exchanges logo

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

Return Label, Store Credit, Exchange, Return Policy, Refunds

ZigZag Returns & Exchanges logo

ZigZag Returns & Exchanges

Manage and automate returns, refunds, exchanges and get labels

Rating

Rating

2,415 Reviews
9.1
417 Reviews
9.1

Pricing

Pricing

  • $23-$239 / Month
  • Free Plan Available
Try for Free More info
  • $20-$500 / Month
  • 14 Days Free Trial
Try for Free More info

Features

Features

  • Flexible refund options
  • Self-service returns
  • Smart return rules
  • Exchange encouragement
  • Automated email updates
  • Automated return processes
  • Seamless return experience
  • Carrier efficiency
  • Branded return pages
  • Regional return routing
  • Automation rule settings
  • Branded returns portal
  • One-click refunds
  • Custom notifications
  • Auto-generated labels
  • Upload own labels
  • Auto-create new orders
  • Management dashboard
  • Set return rules
  • Track return progress
  • Key insights

Screenshots

Screenshots

AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
+ 7 more
AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot AfterShip Returns & Exchanges screenshot
ZigZag Returns & Exchanges screenshot ZigZag Returns & Exchanges screenshot ZigZag Returns & Exchanges screenshot ZigZag Returns & Exchanges screenshot
+ 2 more
ZigZag Returns & Exchanges screenshot ZigZag Returns & Exchanges screenshot

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Pros

Pros

  • Seamless returns experience that enhances customer satisfaction
  • Automation rules to save time and reduce manual work
  • Multiple return options including store credit, exchanges, and refunds to recapture revenue
  • Branded returns pages and automated email updates to reduce customer anxiety
  • Efficient management of carriers and warehouses
  • Great customer support with high ratings for responsiveness and helpfulness
  • All-in-one solution for managing returns and exchanges
  • Competitive Evri, Collect+ and USPS labels or option to upload your own
  • Customers can request returns, refunds, or exchanges via a branded portal
  • Customisable communications to keep customers updated
  • Ability to set rules and return windows, and track progress
  • Key insights into return processes
  • Auto-features to reduce manual tasks and streamline approvals and exchanges
  • Auto-generated labels for convenience
  • One-click refund approval and auto-creation of new orders for exchanges
  • Branded returns portal matching your domain's aesthetics
  • Returns management dashboard for comprehensive control

Cons

Cons

  • Some users reported the app is not perfect and has room for improvement
  • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
  • Standard responses from support in some cases which might not fully address unique issues
  • Limited to specific carriers like Evri, Collect+, and USPS
  • Reliance on the app’s auto-generated labels might limit customization
  • Customisation options might require additional setup time
  • Users may experience a learning curve with the settings and dashboard
  • Potential dependency on the app's features for managing returns

Categories

Categories

Launched

Launched

Feb 27, 2017
Dec 17, 2017

Developer

Developer

Built by AfterShip

Apps:

10

Average Rating:

4.8

Reviews:

22,983

Built by ZigZag Global Ltd

Apps:

1

Average Rating:

4.8

Reviews:

417

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