Customer-facing AI agents with built-in governance for customer service, support and sales
Cevanos is a conversational AI platform for customer-facing AI agents. Its AI customer service agents resolve requests end to end across website chat, email, WhatsApp, Telegram and voice: tracking orders, processing eligible refunds, changing bookings and capturing leads. Built-in AI governance keeps every action safe. A deterministic policy engine checks identity, eligibility, limits and approval thresholds before the agent acts, then executes, escalates to a human or declines, with a full audit trail. Connect 40+ tools including Zendesk, Intercom, HubSpot, Salesforce, Shopify and Stripe. Built for SaaS, e-commerce, travel, fitness, HVAC and education teams.
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Built-in AI governance: policies the agent can never break
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Approval thresholds and human-in-the-loop for sensitive actions
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Omnichannel AI agents for chat, email, WhatsApp, Telegram and voice
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Real actions in 40+ integrations like Zendesk, HubSpot, Shopify and Stripe
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Human handoff and a full audit trail
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E-commerce order tracking, returns and refunds
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SaaS billing, plan changes and cancellations
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Hotel and travel booking changes and cancellations
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Class booking and lead capture for fitness studios
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Student and applicant inquiries for universities and edtech
Shopify Apps
Wix Apps
Ecwid Apps
BigCommerce Apps
