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Customer reviews: Zonos Checkout

Develop by zonos.com

Reviews (13)

Overall rating
5

What Merchants Think

Overall, merchants hold "Zonos Checkout" in high regard, frequently celebrating its ability to facilitate international commerce smoothly. The app receives significant praise for its ease of integration and impact on sales growth, while the support team is often applauded for their exceptional service and responsiveness. Merchants express strong approval of Zonos' capacity to clarify costs for international customers, enhancing transparency and trust.

Key Strengths

  • Outstanding customer service and support team.
  • Seamless and easy integration process.
  • Significant boost in international sales and market reach.
  • Ability to display landed costs and native currency.
  • Improved customer experience with transparent shipping and tax options.

Common Concerns

  • Some initial functionality testing required post-integration.
  • Minor challenges in early stages, although benefits outweigh them.

Final Thoughts

"Zonos Checkout" is highly esteemed among merchants, especially for businesses focusing on expanding international sales. With its remarkable customer service, seamless integration, and substantial impact on sales, it is widely considered a fundamental tool for global eCommerce success. The app's ability to transparently present costs enhances customer satisfaction, proving it to be a worthy investment for businesses venturing into international markets.

jjo...com

Jun 19, 2023  on Bigcommerce

Excellent Service & Integration - We were integrated with Zonos prior to moving to Big Commerce, stayed with Zonos post BC platform upgrade and have received excellent service. Shawn was great to work with and Lennon has been great since the transition. Keep up the great work! Highly recommend Zonos for your International needs.

fel...com

Apr 27, 2023  on Bigcommerce

Great Customer Service - Easy app integration - We recently integrated Zonos into our platform. The integration was clear and easy to handle. I must say, I am very much impressed. From start to finish, every interaction I had with their team was professional, courteous, and efficient.The customer team goes above and beyond to ensure that our needs are met and that we are completely satisfied with the services provided. They are prompt in responding to my inquiries, and their attention to detail is outstanding.I can confidently say that Zonos provides top-notch service that is truly unmatched. I highly recommend Zonos to anyone in needs to ship internationally.

dav...com

Aug 09, 2022  on Bigcommerce

Zonos Intl shipping - Our integration with Zonos was very semaless and painless! Shawn our Integration Specialist was on top of the process and giving us our tasks to complete to help him finish the project. Within a day the integration started providing benefits (sales) in Canada our first country to operate in. We had another program working on presenting shipping rates to Canada, but with the landed cost split with the actual shipping rate it is now a better user experience and they can see what each component costs. We did not have that prior to Zonos and have now had more sales in 4-5 days that in the previous 2 months! I would highly recommend them as a partner!

con...com

Jul 01, 2022  on Bigcommerce

Zonos is a great service - We recently added a third BigCommerce store, and installing Zonos was a no-brainer. It is now present on all three of our stores. We were under a tight timeline and the integration specialist that helped us (thanks, Shawn Roah!) really put in the effort to get this done in record time.The Zonos checkout process is seamless for our international customers, and it's so helpful to have the flexibility to choose shipping and tax options country by country based on the needs of our business. And our customers can rest easy knowing exactly what this shipment will cost.Thanks Zonos!

inf...com

Jun 07, 2022  on Bigcommerce

So Far, So Good - Working with Zonos Team on setup and integration was very good. Will circle back to my review once I test out the functionality and see how Zonos support is at troubleshooting and working through issues!

lis...com

May 26, 2022  on Bigcommerce

Zonos International Checkout - Zonos staff is outstanding! Since we went live today, it is too early to determine if international sales will increase, but we are optomistic based on the prior customer ratings. Set up for this app was easy due to the exceptional service received by Shawn R. We appreciated the patience and follow up he extended us. Zonos is a great company to work with!

mis...com

May 09, 2022  on Bigcommerce

Zonos is a great app - Our international business has grown just by adding Zonos. It is so great for our consumers and support support is top notch!

inf...com

Jul 30, 2021  on Bigcommerce

Has helped grow our business - Zonos is a very versatile international checkout that is easy to set up just the way we want it. We are seeing more steady international sales. There are some challenges we had to overcome, but they were small in comparison to the benefits we gained.

ste...com

Sep 12, 2019  on Bigcommerce

Seamless integration for our international customers - We are a small company and working with Zonos has made offering our products to our international customers easy. They were able to adapt the check out pages to seamless integrate with our store's look and our international customers can see prices in their own currency. We found their customer service to be responsive and and thorough.

deb...com

Sep 10, 2019  on Bigcommerce

Can't Live Without It - Zonos is fundamental to the success of international eCommerce. The software is seamless and the support is exceptional. If you are considering international sales on your website, look no further...Zonos is The Holy Grail.

joe...com

Sep 09, 2019  on Bigcommerce

Huge Boost to International Customers - Zonos has been an excellent addition to our store giving our international customers a top notch experience. Zonos continues to improve their app and add more features, which is also a huge bonus. Their service for troubleshooting and setup is amazing as well.

John Fenwick

Sep 06, 2019  on Bigcommerce

ZONOS Processing International orders - Stockwell Greetings has partnered with Zonos for several years now. From the initial set-up, and through every upgrade and change, Zonos engineers and customer support team have been stellar. They've made doing business globally a "cake-walk" and we've never felt that they over charge for the amazing things they do. This is THE partner you want in business to export your products and truly become part of the global marketplace with ease and security. They are THE BEST.

David Newman

Jan 11, 2019  on Bigcommerce

Best, no Only International Sales Tool needed - We have been using Zonos from before it was a BigCommerce app, now it's even better. It's allowed us to grow international sales by over 15%. Selling to countries we never tried before. They help by allowing the customer to see the landed cost as they are shopping, no hidden cost when it's delivered ( cart + shipping + duties/taxes) . We have seen a huge drop in refused international packages. We also allow our customers to prepay all duties/taxes so there is no delay in international deliveries. Zonos also takes care of showing the customer their native currency and can also translate the cart page language. Worth the money in the added international sales.

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