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Yuma AI

Develop by yuma.ai
30 Days Free Trial

"Automate and enhance BigCommerce support with Yuma AI’s expert solutions."

Ticket automation
Support enhancement
Cost efficiency
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About Yuma AI

Launched Sep 19, 2024

Categories

AI AI Chatbots

Built by yuma.ai

Support Portal Tutorial
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Description

Yuma is the leading AI App to improve and automate Customer Support for BigCommerce merchants.

Yuma is the leading AI App to improve and automate Customer Support for BigCommerce merchants.

Key Use Cases

• Automate resolution of over 50% of your tickets

• Enhance Support Reactivity, Quality and Consistency

• Maximize Cost Efficiency of Customer Support

• Manage Demand Spikes and 24/7 Availability

Why Yuma?

• We are the specialists in AI for E-commerce support

• Over 1 Million tickets successfully resolved in 2024

• Over 100 brands use our AI Agents

• Backed by YCombinator, AI Grant and many prestigious investors

Pros

  • Automates resolution of over 50% of support tickets, reducing workload on human agents.
  • Enhances the reactivity, quality, and consistency of customer support.
  • Maximizes cost efficiency by potentially reducing the need for extensive human resources.
  • Capable of managing demand spikes and offers 24/7 availability, improving customer satisfaction.
  • Specialized in AI for E-commerce support, providing tailored solutions for BigCommerce merchants.
  • Successfully resolved over 1 million tickets, indicating reliability and effectiveness.
  • Utilized by over 100 brands, showing industry trust and adoption.
  • Supported by reputable investors like YCombinator and AI Grant, suggesting a strong backing and innovation drive.

Cons

  • Dependency on AI might limit personalized interactions that some customers may prefer.
  • Initial integration with existing systems could require significant setup and adaptation time.
  • Potential concerns over AI handling sensitive customer information and data privacy issues.
  • Limited feedback from merchants about specific performance improvements or challenges, making assessment difficult.

Key Features

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