Support - Constant glitches and support team takes at least 48 hours to respond. Highly do NOTrecommend using this company.

Persistent Glitches and Unresponsive Customer Support – A Call for Accountability - I started using TaxJar in March 2023 and continued until February 2024, when I decided to cancel my subscription. Throughout this period, I faced numerous challenges with the service. There were persistent glitches in integrating my systems with TaxJar, and the tax calculations were often inaccurate, particularly for orders that were canceled or refunded. These discrepancies never seemed to properly reflect in TaxJar's system.Despite reaching out to their support team repeatedly, I found their response times to be exceedingly slow, often taking a week to reply to each email. The only explanation provided was an alleged unexpected surge in support requests over the past six months, which hardly justifies the lack of effective customer service and support.It became increasingly clear that the service was not providing the value it promised. Instead, it felt like the company was merely collecting fees without delivering the necessary service or offering any form of compensation for their shortcomings. This experience leads me to believe there is a systemic issue with how TaxJar operates, prioritizing profit over customer satisfaction and service quality.I am currently exploring legal options, including the possibility of a class action lawsuit, to address these grievances. I have documented all the inaccuracies, glitches, and instances of inadequate support. If you have experienced similar issues with TaxJar, please get in touch. It's crucial to hold such corporations accountable for their practices.Please reach out to us if you have the same experiences, make sure to screenshot and log all occurrences which will be needed in class action lawsuit. I can be reached at [email protected]

Poor Support & Customer Service - I'v used TaxJar app for 3 years. They were bought by Stripe.com and the service and support is now awful. It is so bad we have decided to move to another service. You can't talk to anybody anymore not even sales. All Support email response start like this: Thanks for reaching out to TaxJar support. Unfortunately and at the momen TaxJar is no longer... They are trying to dismiss everyone to go to Stripe Tax. That will be different platform but same poor support.

Easy to use - Taxjar was a big help for us as we were in need of some fast tax information to file our taxes with. The install went smooth and the fact that they were able to pull data from 3 of our E-Commerce sites and combine them for our tax filing into one was awesome. Also they pulled the local taxes due correctly as some local tax localities had two different rates due to mid year tax rate changes. Great app and we believe a must have for businesses looking to streamline accounting tasks.

Saves tons of frustration! - After using Avalara for many years, TaxJar brought a beautiful change to my sales tax filing process. Avalara generated clunky spreadsheets that were often hard to match up with state filing forms. TaxJar formats its reports so that the data is much easier to input into the state forms. TaxJar does not automatically calculate sales tax at the point of checkout, so you must use it in conjunction with the Avalara integration now built in to BigCommerce. TaxJar currently has a few issues handling exempt sales and allowing AutoFile in certain situations, so it's not quite five stars. But it is a great app, and the TaxJar team seems intent on listening to customers and improving their software, unlike Avalara who made me feel like an unwelcome intrusion.

It doesn't allow to connect multiple BigCommerce stores -

Clean/easy to use interface, but it doesn't allow to connect more than one bigcommerce store. Their suggestion is to import the transactions from the other BC stores via CSV, so to me there is no point for using this app. Great potential, but it needs some work.

Can't delete review but... -

I initially posted a great review but have since had issues. I no longer use this app because Big Commerce has this function built into their user panel.