Exceeded my Expectations! - We have been with Avalara for many years and the cost continued to go up at astronomical rates and the service was mediocre at best. I shopped several other options and decided on Tax Cloud. The swap was seamless, onboarding a breeze, and extremely fast customer support. Never looking back!

Supports Multiple Brands - UPDATE AFTER 2 MONTHS: Unfortunately, we've run into 2 issues so I'm docking 2 stars. First issue is that we just uncovered that TaxCloud does NOT track nexus in a state if you turn off API calls for a state in BigCommerce. This is not noted in their documentation and was not mentioned to us on our onboarding call. All they said was this would prevent TaxCloud from automatically switching over to collect sales tax when nexus was hit. On TaxJar, API calls were only needed for calculation, so we had no idea this was needed for order data. So now we're missing 2+ months of data and still waiting on their support for a plan. Second issue is TaxCloud's API is terribly inefficient (at least compared to TaxJar) and seemingly making several unnecessary calls. Why should you care? Well it impacts your pricing since 10 API calls add 1 order to your order total, which is how they bill you. We're seeing almost 10 API calls per each real order that we receive (vs. 2-3 calls on TaxJar), effectively doubling our order amount. We chose our TaxCloud pricing tier based on TaxJar usage, but based on these inefficiencies, we're going to have to spend more than anticipated on a higher tier. So pricing actually isn't any better than TaxJar like they try to make it seem. ORIGINAL 5-STAR: We just switched from TaxJar to TaxCloud due to TaxJar never updating their service to support connecting multiple brands/websites under 1 account. TaxCloud handles this seamlessly. This makes our filings easier, plus we'll be able to better track economic nexus on their dashboard (since it's under 1 account). I will say TaxJar's economic nexus tracking is currently superior since it updates more frequently. TaxCloud's currently only updates once a month, though they told me they're working on making it update daily. Note you can still see taxed transactions real-time in their admin panel if need be. Onboarding was easy as they guide you through every step of the way. Special shout out to Charlie for always quickly responding. Since completing onboarding, I've only contacted support 1 time so far, but I was able to immediately get an answer through live chat. Most importantly, everything is calculating correctly across all our connected sites based on what we see evaluating their transaction detail screen. TaxCloud's pricing is also better than Avalara and TaxJar, at least in our case. Overall, switching from TaxJar to TaxCloud seems like it will benefit our company.

Amazing Support - TaxCloud support has been AMAZING! I am all set up. I love that you can call or email to speak to a human that understands their product. JT and Melanie went out of their way helping me fix my spreadsheet to upload transactions. I am so happy I moved my tax calculating service to them.

UNDERCALCULATES SALES TAX - COSTING US $$$$$$$$ DO NOT USE! - Horrible app that cannot calculate correct sale tax. Stay away!

A Game-Changer for Sales Tax - I recently had the opportunity to use TaxCloud for managing my sales tax needs, and I’m pleased to share my thoughts.TaxCloud offers a user-friendly interface that makes navigating through the various features straightforward. The setup process was intuitive, allowing me to integrate it seamlessly with my existing e-commerce platforms.One of the standout features is its automated sales tax calculations, which take the guesswork out of compliance. TaxCloud also provides detailed reporting and analytics, which are incredibly helpful for keeping track of my sales tax obligations. The ability to manage multiple states and jurisdictions is a significant plus for businesses operating in different locations.I found the customer support to be responsive and knowledgeable. Whenever I had questions, the support team was quick to assist me, either through chat or email. This level of service gave me confidence in using their platform.TaxCloud offers a competitive pricing structure, especially considering the value it provides. The pay-as-you-go model is appealing, as it allows businesses to scale costs based on their sales volume, making it budget-friendly for smaller businesses.Overall, I believe TaxCloud is an excellent choice for businesses looking to streamline their sales tax processes. It combines ease of use with powerful features and strong customer support. I would recommend it to anyone needing an efficient solution for sales tax management.