Stay away! - This app has been a time sink getting it to work! The Reviews app is great, but Loyalty and Rewards will drive you to drink. I stuck with it because it's integrated with Reviews and with BigCommerce (Rewards points are redeemable as store credits) and because I didn't want to learn a whole new system after spending all that time on this, and because I kept thinking I was seeing the light at the end of the tunnel. Support is nice enough by email, though. It takes a day for each communication since they are in the far east. Ever since the beginning, customers have been getting points awarded on shipping and tax even though we have it set not to do that, and we're told that that is fixed in the next release. Referral links seem to be working for some but not for most. UPDATE: April 2024. There's always one problem or another. Something will just stop working, even the whole app. UPDATE: July 2024. It's the same thing over and over. Every so often, existing customers stop getting awarded points and new customers stop getting added. Then it takes a week to get them to fix it. 9/25/24: Yet another issue. We can't log in with the correct information and don't receive the lost password email. Then customer service tweaks something to let us in, and then it happens again the next day! This applies to the whole suite, Reviews and Loyalty.

Good potential, but can't recommend - We've been using both Stamped.io's reviews and loyalty apps for over a year on our stores. I had high hopes after reading all the positive reviews and testing it out myself, but it has been nothing but issues. As I write this, none of our customers have been getting reward points for their purchases in over 3 weeks. Stamped.io is blaming BigCommerce, but either way, that's unacceptable. Their support is mediocre at best, and their widgets load very slowly, including their admin control panel. Supposedly they've been working on all these issues, but we need something stable and reliable. Stamped.io is neither of those. So despite how good everything can look and function when it works, that is a rare occurrence. Hopefully they get back to what they used to be, but we're looking into another solution.