What Merchants Think

ShippingEasy generally receives positive feedback from merchants, who appreciate its user-friendliness, robust integration with BigCommerce, and excellent customer support. Many users highlight its simplicity and effectiveness in streamlining shipping processes across various platforms. However, some express frustration with technical glitches and limited support options on lower-tier plans.

Key Strengths

• Excellent integration with BigCommerce and other platforms
• Ease of use and intuitive interface
• Responsive and effective customer support, especially on higher-tier plans
• Time-saving automatic import and order processing features
• Cost-effective solutions for shipping, including label printing and tracking
• Custom branding options available for packing slips and tracking emails
• Flexibility for unique shipping needs, like sending labels to customers

Common Concerns

• Technical glitches and integration issues, especially on the free plan
• Limited customer support access for users on lower-tier plans
• Reports of occasional system breakdowns affecting operations
• Challenges with email marketing and rendering issues on certain devices
• Frustrations with account management and support access

Final Thoughts

Overall, ShippingEasy is highly regarded for its ease of use, comprehensive features, and excellent integration capabilities. It appears to be an ideal solution for small to medium-sized businesses looking to streamline their shipping processes. While it excels in customer support on higher plans, users on lower tiers may experience some limitations and technical issues. Nevertheless, it remains a strong choice for businesses prioritizing efficient and economical shipping solutions.