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Customer reviews: RecCommerce

Reviews (21)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed reviews about RecCommerce. Many appreciate its ability to enhance the shopping experience with personalized product recommendations, boosting sales and customer engagement. However, there are significant concerns regarding customer support and technical issues, which have impacted the user experience for some merchants.

Key Strengths

  • Effective product recommendation engine that enhances user shopping experience.
  • User-friendly interface with easy installation and customization.
  • Seamless integration with online stores and improved sales through up-sell and cross-sell features.
  • Valuable analytics and insights on customer behavior and recommendations.
  • Responsive and helpful customer support, according to some users.

Common Concerns

  • Significant issues with customer support, with some reports of no response to queries and support tickets.
  • Technical problems during the onboarding process and misleading experiences with the trial period.
  • Need for technical knowledge to modify certain features, like HTML customization.

Final Thoughts

RecCommerce is generally viewed as a powerful recommendation tool that positively impacts e-commerce sales and customer engagement. Despite this, unresolved support issues and technical challenges indicate that while the app holds great potential, it may require further investment in customer relations and technical improvements to reach its full potential for all users.

per....au

Oct 18, 2024  on Bigcommerce

Zero Support - Bigcommerce, please vet your providers before letting them get access to our stores. This app seems abandoned, with no active support or oversight. No one is working here.

sho...com

Jul 23, 2024  on Bigcommerce

No support whatsoever - Submitted two tickets in the last four weeks, but no one bothered to respond or even get back to me. I can't wait any longer and won't pay $49 for an app that doesn't care for its customers. Goodbye!

jac...com

Nov 07, 2023  on Bigcommerce

I like it - The RecCommerce app on BigCommerce is an amazing tool. It helps online stores suggest products to customers. Setting it up is simple and the results are great. You can customize the app to match your store's look. The product recommendations are super helpful, making the shopping experience better for customers. It's like having a smart assistant for your online shop. The app helps increase sales by showing related products and items based on what customers have bought before. It's a must-have for any online store looking to boost sales and provide a better shopping experience. RecCommerce on BigCommerce is a game-changer!

kon...com

Sep 25, 2023  on Bigcommerce

valuable app - I recently tried the RecCommerce app from BigCommerce, and it's been a valuable addition to my online store. This app simplifies the process of providing personalized product recommendations to customers. Setting it up was straightforward, and it seamlessly integrated into my store. RecCommerce offers various recommendation components based on customer behaviors and purchase history, enhancing the shopping experience. It's user-friendly and doesn't require advanced technical skills. The ability to showcase related products on the order detail page is a bonus. Overall, RecCommerce has improved my store's functionality and customer engagement, making it a must-have for any online business.

4jo...com

Aug 11, 2023  on Bigcommerce

ChatGPT Product Recommendation - I've been using the RecCommerce app for the past 12 months. It certainly fulfills its purpose by employing various product recommendation widgets provided by the app, thereby enhancing revenue and the overall shopping experience. I contacted customer support to suggest some features, and I'd rate them 5 out of 5 for their prompt email responses. While communicating via email, I recommended incorporating features with ChatGPT, and my suggestion was well-received; they even included it in the product roadmap. Great job!

koj...com

Aug 07, 2023  on Bigcommerce

RC improves the customer shopping experience and boost my store revenue - From a customer's perspective, RecCommerce's product recommendation engine has significantly enhanced my shopping experience. It accurately understands my preferences and consistently suggests products that align with my interests. This personalized approach saves me valuable time, as I no longer need to search extensively for products. RecCommerce's user-friendly interface and prominently displayed recommendations make it effortless to discover new items. While there may be occasional repetitive suggestions and some challenges with niche categories, RecCommerce's engine provides an overall convenient and personalized shopping journey. I highly recommend RecCommerce's product recommendation engine to anyone seeking a more efficient and tailored shopping experience.

joj...com

Jul 28, 2023  on Bigcommerce

RecCommerce Release-2.0 - I like the new user interface, very easy to configure product recommendation. With the new report and dashboard, I am able to view, measure, and determine the impact of the RecCommerce widget to see if the customer is click on the product or adding the product to card using the Product Recommendation features / widget …. nice

joj...com

Jul 17, 2023  on Bigcommerce

helpful saler - I have been using this product for a while, I particular like the latest version of RecCommerce as it is more stable, in addition, I think the algorithm it is using provide better recommendation from its previous version. The cost is very minimal as well. Love it. The support team is quiet helpful and responsive as well.

jon...com

Jun 30, 2023  on Bigcommerce

recommendable widget - The product recommendation engine is a game-changer! It understands my preferences, saves me time, and suggests relevant products. The user interface is intuitive, and the recommendations are spot-on. Highly recommended!

819...com

Mar 14, 2023  on Bigcommerce

wonderful widget - I appreciated about the product recommendation engine was how seamless it was to use. The recommendations appeared prominently on the homepage and in search results, making it easy for me to discover new products that I might be interested in. The user interface was intuitive and easy to navigate, which made it a pleasure to use.

jon...com

Mar 01, 2023  on Bigcommerce

Useful Widget - As a customer who has used a product recommendation engine, I must say that my experience has been quite positive. I find the idea of a personalized product recommendation engine quite intriguing.The first thing that struck me about the product recommendation engine was how accurate it was in suggesting products that I might be interested in. It seemed to pick up on my preferences quite quickly, based on my browsing and purchase history, and recommended products that were relevant to my interests. I was pleasantly surprised by how much it was able to understand about my tastes, and how accurately it was able to recommend products that I might not have found on my own.

kye...com

Feb 23, 2023  on Bigcommerce

Product Recommendation Widget - I was having some problems with the install. Email the support staff, and they were quick on getting back to me. For a $25 per month starter package, as I get my money or investment back just to have this product recommendation feature on my BC website, which made my site looks more advance, and increase the chance for my customer to buy additional related products. I have done some research, the cost is minimal, the feature works, and increase my revenue.

mar...com

Mar 28, 2022  on Bigcommerce

outstanding Widgets and Statistics - Great Widgets helping my store recommend products to our customers. I tried RecCommerce's 15 day free trail and immediately purchased the widget. It is very impressive that they can track our customer's interests and what their behaviors. They gave us a lot of options for what widgets we wanted and which ones benefited us.

202...net

Dec 22, 2021  on Bigcommerce

Popular Items Widget - My team loves working with the RecCommerce Widget because of their superb Popular Items Widget. This one out of many widgets in RecCommerce helps us increase our sales by 20%. The only problem I have with this Widget is that you need a little prior experience with how to modify HTML.

aut...com

Dec 20, 2021  on Bigcommerce

Impressive Widgets - After trying multiple similar Personalized Recommendation Widgets, this is by far the best one I have used. I had a great experience with this smooth and straightforward widget. I would most definitely use this RecCommerce widget in the future to help my Handbag company grow. The RecCommerce team is very helpful by helping me constantly.

yo....com

Nov 24, 2021  on Bigcommerce

Very helpful Widget - Does a lot with the amount of money you pay. Works very well on my website. It helps me make additional revenue. Has statistics that are very beneficial to improve my e-commerce store. Has a wonderful feature to see how many web-users got recommended in my store. It's a 5 star experience with the customer service, it is very helpful, they get back to me in time, help me online, and has conference calls with my team. Overall a very good widget, would definitely use it for my other e-commerce store in the future.

tif...com

Nov 22, 2021  on Bigcommerce

Amazing Customer Service & Easy to Use - This is the 4th recommendation app we've tried and it's honestly been the smoothest experience. From installation to customization, RecCommerce is straightforward and simple. When I had questions, suggestions, any issues, etc., the team was super responsive: thorough and FAST. Small businesses need solutions that are reliable, attractive (when it comes to the look and feel of our websites which must compete with large corps), and affordable--RecCommerce is all three.

gen...com

Nov 17, 2021  on Bigcommerce

Shopping Cart - upsell / cross sell widget - Very cost effective. Nice user interface. Pretty good customer support. I am able to install and configure the app, and configure the cross sell and up sell widget at the shopping cart page easily. Free trial for 14 days. I am already seeing results on increasing the revenue during the holiday peak season. Love it. Good product and customer service.

kye...com

Oct 06, 2021  on Bigcommerce

Cross Sell / Up Sell Widget - I think these guys release v2 of the app. I install it, the cross sell and up sell widget looks good and works well on Shopping Cart page. It looks good too. Also, for larger merchant who has a higher revenue, their cost is not too expensive. Good Deal!

lch...com

Sep 07, 2021  on Bigcommerce

Very Nice - This utility is very powerful and useful. With this engine, my customers can see which product is the most useful to them. This is my first impression of this engine. Let's see how much this engine can boost my sale, and I'll return for another review.

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