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Customer reviews: QuickBooks Desktop Sync by Webgility

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Reviews (93)

Overall rating
5

What Merchants Think

Merchants generally have a very positive view of "QuickBooks Desktop Sync by Webgility." Users appreciate the app's seamless integration and functionality for syncing QuickBooks with platforms like BigCommerce, Amazon, and eBay. Over and over, the customer support team is highlighted for their responsiveness and expertise, often going above and beyond to solve issues and improve user experiences. Many merchants highlight the substantial time savings and improved accuracy in order processing and accounting.

Key Strengths

  • Seamless integration with QuickBooks, BigCommerce, and other e-commerce platforms.
  • Efficient automation of order entry, inventory syncing, and accounting tasks.
  • Outstanding technical support, often resolving issues promptly and effectively.
  • Customization options to cater to various business needs.
  • Saves significant time and reduces errors in business processes.

Common Concerns

  • Initial setup can require patience and technical support.
  • Occasional technical issues with syncing orders.
  • Frequent updates may require additional attention to maintain smooth operation.

Final Thoughts

Overall, "QuickBooks Desktop Sync by Webgility" is well-received by merchants who appreciate its robust features and excellent customer service. While there may be some technical challenges during setup or updates, the support team is consistently praised for resolving issues efficiently. The app is considered a valuable asset for businesses looking to integrate their e-commerce activities with QuickBooks, ultimately enhancing business operations through automation and improved data accuracy.

jos...com

Jul 14, 2020  on Bigcommerce

Issue logging in to Webgility - Fantastic help, checked everything, updated, and made sure all was working properly. Asked various times if there was anything else I needed help with.

inf...com

Mar 18, 2020  on Bigcommerce

Webgility - Very helpful and always reliable and dependable. Fast solutions to our problems. Sincerely appreciate you guys!

par...com

Mar 17, 2020  on Bigcommerce

Connection - We utilize Webgility and the service and support term are great! Pawan was extremely helpful in getting us back online after we switched ISP's! I highly recommend this application and can't brag enough about their support team!

mel...com

Mar 10, 2020  on Bigcommerce

general design question - Nikhlesh Verma helped me resolve an issue with posting my order. They are always very helpful! Highly recommend!!!

kar...com

Mar 04, 2020  on Bigcommerce

Great Help Webgility - Devendra Singh was a great help to me helping me combine both Avalar, webgility, shipstation and Big commerce for a fully functional enterprise solution. Don't know what I would have done without him.

rel...com

Jan 07, 2020  on Bigcommerce

Webgility - The integration of Big Commerce, Amazon, and eBay sales channels to communicate with our QB POS system has been a time saver! The tech support is excellent. And, we have always had quick turn around on issues being resolved! Our account manager touches base with us. Thanks! Shoeb Khan

ven...com

Dec 24, 2019  on Bigcommerce

Anna-Himanshu - Great help, solved all my issues quickly and well and friendly, fun to chat with made what could be stressful an enjoyable experience. Happy Holidays to all of you.

inf...com

Dec 13, 2019  on Bigcommerce

Webgility Support - Vinayak was very helpful. He found the cause of the problem and fixed it. Also updated the version of Webgility so my store connections worked smoothly. Thanks!

alf...com

Dec 11, 2019  on Bigcommerce

Himanshu - Thank you very much for the help. Himanshu was very helpful and did exactly what we needed in a very timely fashion..

dee...com

Dec 11, 2019  on Bigcommerce

Nikhlesh was fabulous - Webgility is my third or forth attempt at integrations between my website and accounting, shipping etc. I am staying with this one because it works, and the support is fantastic. They go above and beyond in helping complicated things seem simple. Take my advise and go with this one.

srn...com

Dec 10, 2019  on Bigcommerce

Himanshu's support - I appears the issue is resolved.. Himanshu was patient and helpful through the process. I appreciate the help and Support.

pet...com

Nov 25, 2019  on Bigcommerce

Shekhar, Webgility - My experience today with Shekhar was tremendous. I've received the added information not only to resolve my current issue, but an prepared for the future. Webgility continues to be the best product fro bringing my web data directly & seamlessly into Quickbooks.Many thanks, Peter

ser...com

Nov 13, 2019  on Bigcommerce

Shekhar - Shekhar was very helpful and showed me how to use things in webgility I was unsure about. Webgility is a great product for store management.

jul...com

Nov 05, 2019  on Bigcommerce

Himanshu - HimanshuVery helpful technical support. Excited to use our newly upgraded Webgility. Himanshu was very knowledgeable and patient with us. Thank you.

bru...com

Nov 05, 2019  on Bigcommerce

Correcting log in creditials - Ashish Giri did a great job, correcting several errors and upgraded my software.

mik...com

Oct 22, 2019  on Bigcommerce

Webgility Support - Webgility has the greatest support of any vendor that we have ever worked with. There is never a delay getting someone on the phone and I have never had an issue they weren't able to fix (even though I created most of the problems). All of the support reps are great but Shekhar today solved my problem almost instantly.

inf...com

Oct 18, 2019  on Bigcommerce

Always great to work with - These guys are the easiest group to work with. They will fix your issues any time they come up with a professional way. Not to mention they are always fast at it.

ord...com

Oct 15, 2019  on Bigcommerce

Ongoing issue resolved! - Tech support took our issue all the way up the development team. Although it took over a month, they were very diligent about keeping us updated on the progress and offering assistance every step of the way. It seems the issue is finally 100% resolved and working better than ever!

Kat...com

Oct 10, 2019  on Bigcommerce

Syncing QB with Webgility Solved - Mudasir Z Mir was a great help in helping me solve my synchronization between QB and Webgility! Calling in was a breeze and trouble shooting was even easier. Best customer service I have received in a while. Thanks Mudasir!

jca...com

Oct 08, 2019  on Bigcommerce

Technical Support- Vinayak Masurkar - I have a great experience working with Vinayak who gently and professional help first understanding the system On the other hand, when I asked more deeper questions he was working toward getting result. I fully appreciate working with people of his professional integrity thank

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