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Customer reviews: QuickBooks Desktop Sync by Webgility

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Reviews (93)

Overall rating
5

What Merchants Think

Merchants generally have a very positive view of "QuickBooks Desktop Sync by Webgility." Users appreciate the app's seamless integration and functionality for syncing QuickBooks with platforms like BigCommerce, Amazon, and eBay. Over and over, the customer support team is highlighted for their responsiveness and expertise, often going above and beyond to solve issues and improve user experiences. Many merchants highlight the substantial time savings and improved accuracy in order processing and accounting.

Key Strengths

  • Seamless integration with QuickBooks, BigCommerce, and other e-commerce platforms.
  • Efficient automation of order entry, inventory syncing, and accounting tasks.
  • Outstanding technical support, often resolving issues promptly and effectively.
  • Customization options to cater to various business needs.
  • Saves significant time and reduces errors in business processes.

Common Concerns

  • Initial setup can require patience and technical support.
  • Occasional technical issues with syncing orders.
  • Frequent updates may require additional attention to maintain smooth operation.

Final Thoughts

Overall, "QuickBooks Desktop Sync by Webgility" is well-received by merchants who appreciate its robust features and excellent customer service. While there may be some technical challenges during setup or updates, the support team is consistently praised for resolving issues efficiently. The app is considered a valuable asset for businesses looking to integrate their e-commerce activities with QuickBooks, ultimately enhancing business operations through automation and improved data accuracy.

Apr 05, 2021  on Bigcommerce

Webgility Upload problem - Arun was extremely helpful in every aspect, we even had the weekend between us and still picked right back up and resolved all issues we were having

own...com

Mar 25, 2021  on Bigcommerce

Webgility - Fabulous company! Best Customer service Ever!!

ord...com

Feb 23, 2021  on Bigcommerce

Proactive Customer Account Reps! - This app allows us to be a "small" business and hire less employees by streamlining order entry and inventory. Shoeb Khan, my account manager regularly reaches out to me to make sure that the app is working ok for me and to see if I have any questions.

mas...org

Jan 26, 2021  on Bigcommerce

Customer service excellence - I had an issue with scheduler and Pratul Ginnare was very efficient and helpful. My issue was resolved quickly and everything is running properly again! I highly recommend Webgility as a product, and their support team is always there to help.

sar...com

Jan 21, 2021  on Bigcommerce

Webgility connect - Connecting stores was having issues and lag. But the Chat rep, Chintan, was very helpful and we got this done. So far, so good with Webgility.

rac...com

Jan 20, 2021  on Bigcommerce

Time Saver! - Great customer support . I use QB 2020 and this has saved us a lot of time with Sales entry. There are frequent updates, but when it works properly, the data is very helpful.

dav...com

Dec 28, 2020  on Bigcommerce

Support Excellence - I have used Webgility support many times and have always received excellent service. The people are very patient and a truly a pleasure to work with. The support is second to none.

tom...com

Dec 18, 2020  on Bigcommerce

Glacier Hops Ranch - Webgility is very user friendly. They have a great support team.

sue...com

Dec 01, 2020  on Bigcommerce

Transfer of Products - The folks at Webgility are so responsive and helpful getting me set up and understanding what happens. They are very patient and try to be very clear in their instruction.

cva...com

Nov 25, 2020  on Bigcommerce

Webgility Tech Support - I have had several calls with Webgility tech support over the last few weeks, and they are incredibly helpful! Every person I've talked with takes the time to truly help me solve my issues, and they are friendly and intelligent. Would highly recommend this integration!

pba...com

Nov 24, 2020  on Bigcommerce

Support - Swapna Pandey was very helpful to my issue. The store wasn't pulling orders correctly and she was able to help get that all worked out. Very professional.

ord...com

Nov 18, 2020  on Bigcommerce

Reconfigure with Webgility and Quickbooks - Updating the version, reconfigure and order posting from Webgility to Quickbooks. Shahrukh at Webgility helped us to fixing the issues.

jud...com

Nov 18, 2020  on Bigcommerce

Third Party Billing and Version Upgrade - The best - love the screen sharing aspect. Let's me see what is being done. Very thorough, very responsive. thank you.

ssc...com

Nov 13, 2020  on Bigcommerce

A+ Company - Webgility has drastically improved our ability to balance our inventory and accounting between Amazom, Ebay, and Big Commerce. The webgility support team has always been able to aid me. Prateek Soni really assisted us in ensuring that everything ran smooth with our servers and provided great support and customer interaction. I highly recommend Webgility if you're considering upgrading your business.

dct...net

Nov 13, 2020  on Bigcommerce

Tech Support - Faizan helped me with Amazon implementation - it totally cleared up how to deal with Amazon, which is a major help! What used to be very confusing is now easy! He was very helpful, understandable, and knowledgeable about the subject. I hope to work with him again.Webgility is a good product for getting orders from BigCommerce to Quickbooks. That used to be a very manual process. Webgility has made good progress in growing their interface over the years. Would definitely recommend the app and service.

sar...com

Nov 12, 2020  on Bigcommerce

Technical support - Nehal was wonderful. Very helpful and knowledgeable. Webgility technical team is always available to help whenever you need!

sto...org

Nov 10, 2020  on Bigcommerce

Great support once it's set up - It takes a bit of patience to get everything set up, but fortunately the customer support is great-- I just had to get someone on the phone and they helped me work out all the kinks. Prateek was especially helpful.

sal...com

Oct 05, 2020  on Bigcommerce

Problem downloading order from Big Commerce - ChandraShekhar Yadav was very helpful to get this resolved quickly.

car...com

Sep 07, 2020  on Bigcommerce

Webgility Updates and Help - Shekhar has been exceedingly helpful both in updates and aiding correcting my issues. Very happy!

nan...com

Sep 01, 2020  on Bigcommerce

Webgility Support Team - We learned how to use the integrated systems between Webgility/POS/BigCommerce. Faizan was great! His support for Webgility was great! We would recommend it to anyone.

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