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Customer reviews: QuickBooks Desktop Sync by Webgility

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Reviews (93)

Overall rating
5

What Merchants Think

Merchants generally have a very positive view of "QuickBooks Desktop Sync by Webgility." Users appreciate the app's seamless integration and functionality for syncing QuickBooks with platforms like BigCommerce, Amazon, and eBay. Over and over, the customer support team is highlighted for their responsiveness and expertise, often going above and beyond to solve issues and improve user experiences. Many merchants highlight the substantial time savings and improved accuracy in order processing and accounting.

Key Strengths

  • Seamless integration with QuickBooks, BigCommerce, and other e-commerce platforms.
  • Efficient automation of order entry, inventory syncing, and accounting tasks.
  • Outstanding technical support, often resolving issues promptly and effectively.
  • Customization options to cater to various business needs.
  • Saves significant time and reduces errors in business processes.

Common Concerns

  • Initial setup can require patience and technical support.
  • Occasional technical issues with syncing orders.
  • Frequent updates may require additional attention to maintain smooth operation.

Final Thoughts

Overall, "QuickBooks Desktop Sync by Webgility" is well-received by merchants who appreciate its robust features and excellent customer service. While there may be some technical challenges during setup or updates, the support team is consistently praised for resolving issues efficiently. The app is considered a valuable asset for businesses looking to integrate their e-commerce activities with QuickBooks, ultimately enhancing business operations through automation and improved data accuracy.

web...com

Dec 17, 2024  on Bigcommerce

Help with Webgility - I called Webgility for help and they were very knowledgeable and extremely helpful with fixing my issue! Aniket Biswas was absolutely wonderful!

jon...com

Sep 19, 2024  on Bigcommerce

Quick and Easy - We have used Webgility for years on our old e-commerce site, and now on BigCommerce too. We are still using on our new site also, because we run QuickBooks Enterprise, and nothing else seems to integrate with the Enterprise version of QuickBooks. Whenever we have problems, their tech support is quick to help through a Zoom style meeting, and they will control your computer, and you can just watch them fix everything to get you back up and running in no time. Great customer service!

dan...net

Apr 26, 2024  on Bigcommerce

WebGility - Faizan Sheikh was a huge help getting us set up. he was knowledgeable and made the process very easy. I would recommend this app to any one looking to link QB to BigCommerce

bwh...com

Oct 25, 2023  on Bigcommerce

Finally a solution BC to QB - We had been searching for a good connection between BigCommerce and QuickBooks. We sort of stumbled onto Webgility through the app section of BC. We gave it a chance, and it turns out to be one of the most well developed elegant softwares we have ever seen. It works. Right out of the box it installed, zero issues, and began linking BC to QB. The learning curve is quick, and within a few hours we had figured out all the nuances of using it properly. We were onboarded by Faizan Sheikh who knows the software inside and out, answered every question, even when we didn't know what were asking. Bottom line, if you want to automate BC to QB don't even consider anything else. FYI, I never write reviews, but Webgility works. Get it. You can thank me later.

tri...com

Jan 17, 2023  on Bigcommerce

Great Implementation and Support - We are utilizing Webgility to integrate BigCommerce with QB Enterprise Desktop software. Our Implementation Specialist, Faizan is awesome! He has been extremely helpful with the set-up and instructions, and patient with our questions. This integration is a great time saver for updating QB with BigCommerce orders. We highly recommend Webgility!

cha...com

Sep 13, 2022  on Bigcommerce

Great App - Excellent on boarding experience. My implementation was through and well organized. Great product!

tim...com

Sep 01, 2022  on Bigcommerce

Great quickbooks connector - they have an excellent team that walks you through everything. Automations make it easy to start and run in the background keeping my systems connected.

bar...com

Mar 28, 2022  on Bigcommerce

Amazing integration and support - Amazing integration and great phone support. The amount of time saved from data entry has already paid off along with inventory sync we are not overselling any more

Sto...com

Feb 08, 2022  on Bigcommerce

Webgility -

tex...com

Jan 12, 2022  on Bigcommerce

Amazing Integration - This is the exact type of integration between Big Commerce and Quickbooks that I have been looking for! My staff is elated! No more manual order entry. The integration is seemless. I have been able to eliminate multiple steps in our accounting process. Not only are the orders automatically entered into quickbooks, the payments, the deposit, and the credit card processing fees are also automatically posted! The onboarding process was thorough. I could have save myself some time by scheduling my onboarding session before doing alot of it myself. You will seriously not be disappointed in using this product or partnering with the company.

mar...com

Dec 23, 2021  on Bigcommerce

Tech Support - Great Service and communication. Thanks!

tra...com

Oct 25, 2021  on Bigcommerce

Excellent Product - This app has helped us in doing all business transactions related to Quickbooks. Also the integration between our online store and quickbooks is very smooth.

lin...com

Oct 06, 2021  on Bigcommerce

Happy so far - We have been using webgility for maybe 2 or 3 years now and there have been a few hiccups but the customer service is amazing and we have always been able to figure things out and fix all issues. Overall satisfied.

car...com

Sep 15, 2021  on Bigcommerce

Excellent Product - We have been with Webgility for over 12 years and we could not be happier. Their customer service team is probably the best I have ever seen. Mr. Kahn is a wonderful asset to the company.

sal...com

Sep 14, 2021  on Bigcommerce

Excellent Product and Custumer Service - For many years I have been looking for an inventory management system I can work both, online and in the retail side. Whenever I found one, was either incomplete or very expensive. Quickbooks Point of sales is an amazing product but the lack of connectivity with Online Shopping carts, was killing me. But when the came in with Version 19, they mention Webgility and even-though I was a bit skeptical, I decided to give it a try. We have an extensive catalog and the mapping and understanding who to use it took many hours of work. Webgility Customer support were very patient and try all the time to meet my expectations. Today, I feel relieve and happy to have expend the time synchronizing both stores. I am not getting complaints anymore. When I sell something, I DO HAVE IT and this is thanks to Webgility. I am still not using the software to full capacity but now I know I can also do Price Matching and the ability to do all this has open a new horizon. In times like this when we need to be reach at all times, this is a money maker for my company and it is also inexpensive. I hope everyone Jumps to this. If you have a Quickbooks POS and also want to sell online, Webgility is your solution.

dav....co

Jul 22, 2021  on Bigcommerce

Webgility Update - We have updated the Webgility version and reconnected with the stores and QuickBooks also turn on the scheduler.Great service and we are extremely satisfied

lin...com

Jun 23, 2021  on Bigcommerce

Exceptional Customer Service & Technical Support - We have happily used webgility for many years and were pleased to see the built-in with the Quickbooks Point of Sale V19 Upgrade. We had to rely on technical support as an early converter to work out a few bugs, but they were responsive and helpful and saw it through. We were also pleased to have a pricing adjustment with the quickbooks conversion and Shoeb Khan was most helpful in taking care of this. Highly recommend. Works great and on the rare occasion that it does not, help is available and capable.

ang...com

Jun 16, 2021  on Bigcommerce

Technical Support is great! - I've have a few bumps in the road. The technical support was very patient with me. Nick is awesome! Sometimes it was user error, and sometimes it was software. I would highly recommend this company!! I've used one other, and am now very happy with WebG.

sup...com

May 20, 2021  on Bigcommerce

Great Company and Support! - Arun was very patient and made sure that our issues were fixed properly.

kev...com

Apr 09, 2021  on Bigcommerce

Inventory Sync - Was having trouble synching an inventory amount from QuickBooks to online store. Excellent help quickly pointing out where I was making a mistake and fixed the issue.

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