Great App, Exceptional Service - The Payhelm analytics and reporting app is a game changer for us. BigCommerce on its own can't provide hardly any data on sales, product inventory, sales taxes collected or due, regional and International sales, channel and buyer insights on the who, where, what are they buying, what's trending, etc. or anything else. Payhelm tracks everything so you can run hundreds of reports to get to the exact info that you need. As such, it can tell you exactly what's happening - the good, the bad, and the ugly. Armed with the data, we can make the right decisions and changes quickly to drive sales and profits. The Payhelm team has provided expert advice and code changes to help us customize our reports to exactly what we need. They're quick and responsive and we usually get what we need done within days. The minor cost of the app is nothing compared to the value we receive. We've been using this app for more than one year and can't see any time that we would not use it going forward.

My Favorite App for our store. - PayHelm is a fantastic app and the customer service is even better. BC is great for our website, but not robust with their financial reporting. With PayHelm I can dig down levels and levels to target sales. I can find and save every report I need. SO glad BC recommended it!

A Fantastic Addition - PayHelm is a fantastic addition to BigCommerce. It provides a level of intelligence that the built-in BigCommerce features cannot match, and easily pays for itself in comparison to working with raw exports and SQL/Excel. PayHelm features provide essential reporting tools with a level of flexibility that is appropriate for anything from a mom and pop to a large enterprise. The tools and reports are intuitive and well-designed. I consider very hard to please and PayHelm hits it out of the park every time. I would be happy to serve as a reference if you are wondering about choosing this app. I'd give this app SIX STARS if I could.

GOOD - Good

Excellent app - Excellent app. Good service and reliability. This thing has saved us about 2-3 hours per week in manual reporting.

Very promising app - This is a very promising app. Hope BC's Analytics is that good. We mainly use them for customers analysis. Also the dash board is really good. Service and support from Andrew and the team are great! They will actually listen to you and make change to their software within days!!! Thanks!

Business Intelligence - a must have - PayHelm is fantastic. The data is all there and filtering, sorting is a breeze. It connects with your BC world without any additional programming (or worry). Just sign up, let it crunch for a minute - and welcome to a very comprehensive dashboard. Within the first hour I found relationships between data points that I had previously overlooked which will help our team make future product decisions. Or in other cases; just being able to quickly check on accounts, profits, etc. Honestly, I've struggled exporting data from BC and making my own pivot tables. I've used Tableau, created data-lakes and hired a programer. Payhelm seems to be answering my questions plug-and play. Customer Service is top-notch - all my questions and tweaking are getting answered super fast. Super product. I wish I found it last year.

good - good

Excellent service! - We saw a lot of potential in this app so we added to our store, installation was a breeze. Andrew reached out to us right away for our feedback, so we gave him a list of requests. He and his team has been plugging away, adding each feature we requested! He's very responsive and was willing to begin implementing our requests before we ever paid him a dime! We're excited to see what this product develops into - so far it has given us much better insight into our sales data than the analytics provided by BigCommerce. And all with real-time data, too!

Out of this wolrd service!!! - From the beginning, Andrew has been there to support their product. The custom report they created for me saves me a ton of time and every little detail that would come up, he would be on top of it. Also just to see if they were able to help me on some code problems they also found the solution for that too and super fast as well. You would not go wrong with this app. If you need specific information out of your data this is the people you need to talk to.

Customer Service like no other - Andrew and his team are masterful at what they do, and lead the way in Customer Service, which is SO difficult to find these days! The team truly cares about your reporting needs and has been able to provide us with ALL the reporting that BigCommerce so desperately lacks. In fact, PayHelm is the only reason we've decided to stay with BigCommerce. PayHelm is not only worth the download for your shop, they are also worth the package price you're debating. We went all out and haven't regretted our partnership with PayHelm at all. Here's the future, PayHelm and Team! Thank you for all you do!