Streamline customer returns with a self-service form, automated PDF packing slips, and email notifications directly within the storefront.

Order Returns by MyIntegrator empowers BigCommerce merchants to offer a fully streamlined, self-service return process for their customers. By integrating seamlessly into the customer's account dashboard, shoppers can effortlessly initiate returns directly from their order history or order details pages without needing to contact customer support.

The app enhances the post-purchase experience by allowing customers to select specific items to return, provide reasons, and even upload photos of the products. For merchants, it automates the heavy lifting by immediately sending out admin notification emails that can be routed to support ticket system like ZenDesk, plus generating custom-branded PDF packing slips that include return instructions and support contact details. With flexible placement options, you can even embed the return button on custom pages (like a Warranty page) to suit your store's unique workflow. Designed with security and customization in mind, the app supports Google reCAPTCHA v3 to prevent spam and offers customizable primary colors and logos to ensure the return portal matches your brand's aesthetic.