LoudHippo Post Purchase Surveys

About LoudHippo Post Purchase Surveys

Launched Jan 22, 2023

Built by loudhippo.io

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Sales Order Analytics By RedChamps

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"BigCommerce order insights: detailed analytics for smarter...

Description

Add a post-purchase survey to your order confirmation page to improve marketing attribution, conversion rates and customer engagement

Add a 'How did you hear about us?' survey to your order confirmation page for better attribution analytics.

Build a complete picture of attribution and gain critical insight to help you scale hard-to-track channels like TikTok, Facebook, Instagram and influencer marketing. Using pixels alone for marketing attribution is only telling half-truths. Fill in the gaps with analytics fuelled by ground truth—your customers. With HDYHAU post-purchase surveys, you can confidently invest in your marketing and grow your ROAS without guesswork.

Pros

Enhances attribution insights using post-purchase survey data.
Helps build a comprehensive picture of attribution beyond just pixel data.
Facilitates better understanding of customer acquisition through surveys.
Allows insights into hard-to-track marketing channels like TikTok, Facebook, Instagram, and influencer marketing.
Helps optimize marketing spend by providing more accurate analytics.
Enables confident investment in marketing channels by reducing guesswork.
Improves Return on Ad Spend (ROAS) by delivering actionable insights.
Easy integration with order confirmation page for seamless data collection.

Cons

Reliance on customer participation in surveys, which can result in low response rates.
Potential for survey bias if not all customers choose to participate or provide honest feedback.
Some users may experience integration issues with certain e-commerce platforms.
May require additional resources to analyze and interpret survey data effectively.
Limited scope if customers are acquired through non-digital marketing channels.
Dependence on post-purchase customer interaction, which may exclude potential customers who did not complete a purchase.

Top Helpful Reviews

ord....nz

Aug 01, 2024 on Bigcommerce

Will still charge you even when you cancel - REally unhappy with this company/app. Launched the 14 day trial, then ralised it wasn't to my needs. They say to cancel you just need to delete the app from your ecommerce platform. I did this and haven't used their services. They still charged me. I can't cancel it, i can't change the credit card details - nothing. Only way to contact is through the chat bot which i have. It says typically reply in a few hours - its half a day now and haven't heard a thing. Buyer be aware. Happy to delete this when this issue is resolved and i am refunded and not charged further for something that isn't being used and cancelled according to their instructions.

and...com

Jul 19, 2023 on Bigcommerce

Great app and service - LoudHippo is very reasonably priced and the app was simple to set up. I did have a few hiccups along the way but the support from Matt has been fast and responsive. They made some updates to the app within 24 hours of feedback. As far as survey responses go, we've been steadily collecting feedback so the tool is super useful. Would recommend to others!