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Customer reviews: Instagram Feed by InstaPics

Reviews (15)

Overall rating
4.1

What Merchants Think

"Instagram Feed by InstaPics" receives mixed feedback from merchants. Many users find it to be an effective and user-friendly solution for integrating Instagram feeds into their websites, praising the ease of installation and the supportive customer service. However, some merchants report significant issues with the app's functionality, billing processes, and customer support availability.

Key Strengths

  • Easy installation process, even for users with no coding experience.
  • Seamless operation once set up, providing a simple solution for displaying Instagram feeds.
  • Excellent customer service, with many reports of helpful and responsive support teams.
  • Free installation support available, valued by users lacking the time or skills to set it up themselves.
  • Cost-effective option compared to alternatives, with positive natural integration as described.

Common Concerns

  • Issues with billing; several users report being charged continuously despite app non-usage or uninstallation.
  • Significant delays or lack of response from customer support in addressing issues.
  • Problems with app functionality, such as feeds stopping unexpectedly or installation difficulties.

Final Thoughts

Overall, "Instagram Feed by InstaPics" appears to be a solid choice for many merchants seeking a simple and affordable way to display their Instagram content. While praised for its ease of use and customer service by many, attention to billing and support availability might need improvements to address concerns from dissatisfied users.

nol...com

Nov 09, 2023  on Bigcommerce

App Doesn't Work. Keep Charging Me. No Service - I was unable to install the app several months ago. The only way to contact the company is to send a message and hope they reach out. After several attempts to make contact, they did reach out but were not helpful. They have been charging my credit card every month and there is no way to stop it. Messaged the company asking for a refund and to stop the charges, but still no response.

dav...com

Sep 09, 2021  on Bigcommerce

Are they even in business anymore? - We signed up with them just a few months ago and it seemed to work fine. Last week our Instagram feed stopped working. I emailed them and tried their contact portal but no response. I tried to contact by phone and it just rang and rang and eventually hung up on me. I would ask that BigCommerce investigate and remove this app if unable to contact.

nat...com

Mar 04, 2021  on Bigcommerce

Zero Support - Still Being Charged!!!! - Never used the app because support took forever to install (they never did), ended up using Elfsight apps, and we're still being billed for this service that we never ever used. Please remove this company as they provide zero customer service and make it impossible to stop being charged.

bry...com

Feb 10, 2021  on Bigcommerce

Excellent service! - Ran into an issue with the app at first but once I got on support with Afreedi, he helped me identify the issue, was patient to help me resolve it and stayed with me until it was working perfectly. Great app!

dan...com

Sep 10, 2020  on Bigcommerce

Always Works - This app was the perfect solution for us. It works great, doesn’t cost and arm and a leg and was very easy to install. I highly recommend this to anyone looking to add additional social media support to their website.

inf...com

Sep 08, 2020  on Bigcommerce

A great App and they installed it for us for FREE! - It's a great app and was just what I was looking for after Instagram removed the facility for free this year. I hadn't got time to install it, so they installed it for me for free! Thank you Expert Village Media Technologies!

tim...com

Jul 27, 2020  on Bigcommerce

Installing the InstaPics App - We were unsuccessful installing the InstaPics app after numerous tries with other professional partners. When we asked ExpertVillage to install, they were supportive and informed us what step we missed in order for the App to sync up properly. We now have our long awaited Instagram feed on the site. ExpertVillage was great; only downside is it took a full day for each email exchange which added more time to our fix to occur.

set...com

Jul 06, 2020  on Bigcommerce

Instagram website gallery - We would highly recommend this App. It works exactly as advertised, Installation was seamless. The developers of this app are extremely helpful. Great App! Support great!

inf...com

Jan 02, 2020  on Bigcommerce

Super easy Great Customer Service - This was the easiest transaction I've done with an app. I didn't have time to deal with installing it before the holidays and asked them if they could help with install and they did it all without issue

Sandy Higgins

Apr 19, 2019  on Bigcommerce

Fun App! - We were looking for an app that would link our Instagram Account to a page on our site...and BAM! Here it is - simple, simple, simple! When we had kinks getting it to work, support was fantastic. Thank you!

nso...com

Mar 19, 2019  on Bigcommerce

Great Product and Support - We would highly recommend this App. It works exactly as advertised. Installation was seamless. We had some questions and support was terrific.

liz...com

Jan 14, 2019  on Bigcommerce

Instagram app - We needed this on our website. I cannot do Code, but Kemi sorted it all out! They moved it to where I wanted it, and looks amazing. Much better than the previous one we tried! Support great!

bom...com

Feb 21, 2018  on Bigcommerce

Must Have - Instagram website gallery! - This app is very easy to install, taking less than 5minutes first attempt. I have since installed it on other BigCommerce websites that I have built for clients who are in the fashion industry where Instagram is a must have. The developers of this app are extremely helpful and made relocating the display feed very easy, their IT support was quick and they are happy to work with you for as long as it takes to get the job done. (no HTML experience necessary) I am very happy and will continue to recommend them for all e-com stores I continue to work with.SoniaE-comm start up Coach - Australia

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