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Customer reviews: Google Shopping Feed & Ads by CedCommerce

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Reviews (15)

Overall rating
3.9

What Merchants Think

The "Google Shopping Feed & Ads by CedCommerce" app receives mixed reviews from merchants. While many users express satisfaction with the app's effectiveness in managing Google Shopping feeds and praise the dedicated customer support, others report issues with reliability and customer service challenges related to time zone differences. Users appreciate the app's functionality and the enhancement it brings to their Google Shopping campaigns but note that technical problems sometimes require frequent support intervention.

Key Strengths

  • Highly responsive and efficient customer support.
  • Effective integration with Google Shopping, boosting product visibility.
  • Easy user interface and smooth operation for inventory, SKU, and order management.
  • Customizable options to meet specific merchant needs.
  • Real-time assistance available through multiple communication channels.

Common Concerns

  • Issues with the reliability of the feed syncing with Google Merchant Center.
  • Challenges in obtaining timely support due to time zone differences.
  • Reports of unresolved technical problems affecting business operations.
  • Concerns about transparency and refund processes.

Final Thoughts

Overall, "Google Shopping Feed & Ads by CedCommerce" is a valuable tool for enhancing visibility on Google Shopping, particularly appreciated for its excellent customer support and flexibility. However, merchants should be aware of potential reliability issues and ensure that support availability aligns with their geographical needs to fully leverage the app's capabilities.

mme...com

Oct 12, 2022  on Bigcommerce

Feed Never Works - Every month I have to contact support to get my Merchant Center feed fixed. Not worth your time.

man....tv

May 20, 2021  on Bigcommerce

Great Support and App - Everything works as it should and when we make a mistake internally, the support team is extremely fast and efficient at solving any issue that might arise due to user error.

sle....fr

May 20, 2021  on Bigcommerce

Perfect app - Since I use this app, my number of print increase on google shopping an all products have prints. The support is fantastic. When you have an issue, you can contact irectly a person by chat. Then the create a group on whatsapp to help you. You can contact these persons by whatsapp when you want. It's the perfect app. Thank you.

jyb....io

Jul 30, 2020  on Bigcommerce

A Must have app for Google Shopping - If you're looking to grow your business with Google Shopping, this app by CedCommerce is a MUST. CedCommerce Technical team helped me custom edit the product data flowing into Google Merchant Center to appease our 3rd party PPC agency. These Guys bend over backwards for you. I can't say enough good things about them. Get the app; it will pay for itself.

gwe...com

Jul 02, 2020  on Bigcommerce

Fast Customer Service Response - This was an easy integration. Great product. Fast customer service. Thanks

inf...com

Feb 28, 2020  on Bigcommerce

Google Shopping By CedCommerce - Webstore Part Upload feed to Google Merchant is suppose to be automatically sent each day and has not been dependable , Their Service for this app is horrible . Different Time Zone (India) or Pakistan , Difficult to obtain support when needed

kee...com

Nov 24, 2019  on Bigcommerce

Incredible Integration to sell with Google | Highly recommend!! - The app is totally deserves more than 5+ star because of the app performance. I was looking for the solution to sell on Google and after searching a lot...I finally got this app to manage our Google sales. The features of the app are really impressive....like The inventory syncing/ SKUs management/ Order management and others. Also, I would like to say a thank you to their support as well...they always helped us (me and my my team) for every concern related to setup/ upgrades with Google Merchant Account. The User Interface is awesome and very smooth. If you are willing to manage your Google sales...you should have an app like this in your BigCommerce app list. We are going to use their other marketplace integrations too like... Walmart, Newegg, Etsy for now...will use more apps in near future!Highly Recommend!!

kee...com

Nov 20, 2019  on Bigcommerce

By far the worst - This is, by far, the worst software app company I've ever had to deal with. Their software doesn't work at all reliably. In addition to all the aggravation with them of going back and forth ...they directly cost me 100's of dollars directly by their app not working and their idea of customer service was to offer two free months more of the app that wasn't working.

axi...com

Sep 24, 2019  on Bigcommerce

Awesome Service - Great service. Always willing to assist and go above and beyond. Never had better customer service than this team.

pau...com

Aug 13, 2019  on Bigcommerce

Fast Customer Service Response - They respond to chat and emails quickly when problems arise. They have worked with us to program specific requests, which we really appreciate.

eur...com

Jul 29, 2019  on Bigcommerce

CEDCommerce = Dishonest Company - 344/5000I bought the services of this company, CedCommerce, in order to have Google Express and Fruugo. However, because my company is not based in the US, I could not get the services. Now CedCommerce refuses to give me back the money !!!! Unfortunately, I will have to take legal action because they just disappeared with my money.

kma...com

May 10, 2019  on Bigcommerce

There for you at every step - We are so excited for this app to eliminate manually adding Google Express orders into Big Commerce. Been waiting for something like this. The customer support for setup has been outstanding and we've now have orders automatically importing. Awesome.

fil...com

Apr 18, 2019  on Bigcommerce

Cedcommerce Customer Service - Thanks alot! You guys are great, love customer support you all are giving me! Take care and have a great day!

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