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Customer reviews: Fraud Protection by Evereye

Develop by Elite

Reviews (73)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

hel...com

Oct 13, 2018  on Bigcommerce

Great App and Responsive Support - We have been using Eye4Fraud for almost a year now and are very happy with it. Support is great, we haven't had any issues that haven't been resolved quickly. I've emailed them a few times asking questions and they are always quick to respond. I like that that the emails are from real people and not just signed with a company name, so I know who I am corresponding with. We are now considering moving our payment processing to them if we can get good rates. Definitely an A+ on this app.

hel...com

Oct 13, 2018  on Bigcommerce

Great App and Responsive Support - We have been using Eye4Fraud for almost a year now and are very happy with it. Support is great, we haven't had any issues that haven't been resolved quickly. I've emailed them a few times asking questions and they are always quick to respond. I like that that the emails are from real people and not just signed with a company name, so I know who I am corresponding with. We are now considering moving our payment processing to them if we can get good rates. Definitely an A+ on this app.

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