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Customer reviews: Fraud Protection by Eye4Fraud

Develop by Elite

Reviews (72)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

sal...com

Jul 24, 2024  on Bigcommerce

Im out thousands of dollars - ** update: the company has reached out to me and issued a courtesy payment for out of pocket expenses. I will update my review when payment clears and I have more time to go over the timeline. After getting a large fraud order I added this service. I have since received several fraudulent orders and Eye4fraud has fought me every step of the way. They did not reimburse within 72 hours as promised. A lot of vocal promises but the actual service does not work. Over $3,000 in fraudulent orders I would not have shipped but was reassured by Mark at Eye4fraud that if they insure it, they'll cover it.

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