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Customer reviews: Fraud Protection by Evereye

Develop by Elite

Reviews (73)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

inf...com

Dec 28, 2020  on Bigcommerce

BEST SERVICE EVER ! - Best service, Great Communication. They are not an application that you can use for the track your payment they help you to fix your problems, and get you better solution. I especially thank you Mr.Weiss for the all help he did. He also provide me the best support for my website. Thank you for the all the thing. Phone lcd parts

inf...com

Dec 28, 2020  on Bigcommerce

BEST SERVICE EVER ! - Best service, Great Communication. They are not an application that you can use for the track your payment they help you to fix your problems, and get you better solution. I especially thank you Mr.Weiss for the all help he did. He also provide me the best support for my website.Thank you for the all the thing.Phone lcd parts

inf...com

Dec 22, 2020  on Bigcommerce

Peace of Mind - We are so thankful we have Eye4Fraud to protect us from fraudulent orders. Before, we were getting a few fraudulent orders a month. This caused a lot of stress and waste of time figuring out if an order is ligament or not. We no longer have the worry and can focus on growing our online business.

inf...com

Dec 16, 2020  on Bigcommerce

Saved Us Countless Times - We have been saved countless times by Eye4Fraud on fraudulent orders. We check it before pulling orders every time and it has caught thousands of dollars worth of orders that were fraudulent.

lin...com

Dec 09, 2020  on Bigcommerce

Stellar Service that has Saved us Thousands - Started Using Eye4Fraud in 2019 and the service provided by this company has saved us thousands of dollars in 18 months we've been using them. Considering that you are out the goods and the money, merchants lose double in a fraud situation. We can't afford to be losing double while flying by the seat of our pants by not using a service like this as we were prior to Eye4Fraud implementation. We run a small operation so this has really been an asset that we value. With the single incident we did have regarding Fraud since using the service, the Eye 4 Fraud team helped us every step of the way up to the point of reimbursing us for that issue. In short, be sure to check in with these folks if your customer needs you to change any information on an order that has been approved as this could make the transaction an unapproved transaction, this way you might not have to go down a road we've already traveled. It's almost better to cancel that transaction and have the customer do it a 2nd time so the Eye 4 Fraud team can work its magic instead of having to adjust things, contact Eye4Fraud support and then wait for a response. Regardless of what you decide to do, these folks are here to help. Highly recommended solution!

lin...com

Dec 09, 2020  on Bigcommerce

Stellar Service that has Saved us Thousands - Started Using Eye4Fraud in 2019 and the service provided by this company has saved us thousands of dollars in 18 months we've been using them. Considering that you are out the goods and the money, merchants lose double in a fraud situation. We can't afford to be losing double while flying by the seat of our pants by not using a service like this as we were prior to Eye4Fraud implementation. We run a small operation so this has really been an asset that we value. With the single incident we did have regarding Fraud since using the service, the Eye 4 Fraud team helped us every step of the way up to the point of reimbursing us for that issue. In short, be sure to check in with these folks if your customer needs you to change any information on an order that has been approved as this could make the transaction an unapproved transaction, this way you might not have to go down a road we've already traveled. It's almost better to cancel that transaction and have the customer do it a 2nd time so the Eye 4 Fraud team can work its magic instead of having to adjust things, contact Eye4Fraud support and then wait for a response. Regardless of what you decide to do, these folks are here to help. Highly recommended solution!

mac...com

Nov 17, 2020  on Bigcommerce

So glad to have found this app - I have enough stress in my life without having to worry if an order was placed using a stolen credit card and this has made my life less stressful. I ship higher end jewelry and also have many international order and gifts that have different shipping and billing addresses and am happy to know I'm insured against fraud. Great communication, highly recommended

web...com

Nov 09, 2020  on Bigcommerce

Highly Recommended! - We would highly recommend Eye4fraud! Simple setup and quick decision on orders. If fraudulent orders come through, they reimburse you. Customer service is great with a wonderful team!

web...com

Nov 09, 2020  on Bigcommerce

Highly Recommended! - We would highly recommend Eye4fraud! Simple setup and quick decision on orders.If fraudulent orders come through, they reimburse you. Customer service is great with a wonderful team!

tod...com

Oct 27, 2020  on Bigcommerce

All Good - Eye4Fraud has saved me thousands of dollars. Enough said!!! I give them a 6 star rating if i could

sup...com

Oct 23, 2020  on Bigcommerce

This is A Company with Great Customer Service - We signed on with Eye4Fraud back in April and the Customer Service has been great. Not only do you have a person to talk to that takes care of any issues that may arise, but also they have helped with simple peace of mind. Knowing that you are protected is worth every penny. We would highly recommend this to anyone wanting to grow their business and that ships to addresses other than the Billing address.

tec...com

Oct 21, 2020  on Bigcommerce

Best Fraud Prevention APP - I used to spend a good part of my day verifying each order manually and rejecting even the slightest suspicious one until I found out about Eye4Fraud, I can now utilize my time in growing the business rather than spending hours on end verifying each order. Unlike other apps/fraud prevention software, Eye4Fraud has customer service that actually answers their phones. Excellent fraud prevention service and even better staff. Kudos!

tec...com

Oct 21, 2020  on Bigcommerce

Best Fraud Prevention APP - I used to spend a good part of my day verifying each order manually and rejecting even the slightest suspicious one until I found out about Eye4Fraud,I can now utilize my time in growing the business rather than spending hours on end verifying each order.Unlike other apps/fraud prevention software, Eye4Fraud has customer service that actually answers their phones. Excellent fraud prevention service and even better staff. Kudos!

sha...com

Oct 21, 2020  on Bigcommerce

Excellent Service - Many companies offer fraud prevention and indemnification. However, until you go live with them, you don't know what you are getting. We have experience with a few other more well-known providers through the years. We can speak from first-hand experience that the approval rates of Eye4Fraud are excellent. They smoothly integrated with our site and do nothing to impede the customer experience. The critical differentiator between Eye4Fraud and different providers is their commitment to service. The team at Eye4Fraud is personable, accessible, and responsive. They have always done what they said they would do and execute on promises. We trust them with all of our credit card business and look forward to growing our business together.

bes...com

Feb 05, 2020  on Bigcommerce

Great Service - We have had Eye4Fraud since we started with Big Commerce. We have really been impressed with the personal service that they provide. When you call, you actually talk to a human being! We recently had to refund a customer's order because of an inventory problem and they credited us back the insurance charge no questions asked in about an hour. Talk about easy. And the peace of mind when sending out an order now is great. If they say that the order is insured we can ship it without worrying about chargebacks! That is the greatest advantage of Eye4fraud! So far we have been thoroughly satisfied with them! Great Company! https://BestCutGems.com

bes...com

Feb 05, 2020  on Bigcommerce

Great Service - We have had Eye4Fraud since we started with Big Commerce. We have really been impressed with the personal service that they provide. When you call, you actually talk to a human being! We recently had to refund a customer's order because of an inventory problem and they credited us back the insurance charge no questions asked in about an hour. Talk about easy. And the peace of mind when sending out an order now is great. If they say that the order is insured we can ship it without worrying about chargebacks! That is the greatest advantage of Eye4fraud! So far we have been thoroughly satisfied with them! Great Company! https://BestCutGems.com

med...com

Jan 23, 2020  on Bigcommerce

EXCELLENT Customer Service - If I could rate them 6+ stars I would. We were getting fraudulent orders with no protection. E4F"s algorithm filters out fraudulent orders. When necessary they even manually review the order ! They insure all legitimate orders with a green mark " insured" . If a fraudulent order gets through they pay the chargeback ( hasn't happened yet ) . I can now sleep at night. More importantly the customer service is from another era. I have gotten personal calls from the owner of the company on his cell phone to coordinate our set up . This level of service is unheard of today ! They are US based and go above and beyond to help . WELL worth the money ! We got favorable rates from their payment processing and moved to that as well. The one fraudulent order we got, had the charges automatically refunded to avoid the menacing chargeback notice we had been receiving !

inf...com

Jun 17, 2019  on Bigcommerce

Customer service. - I highly recommend Eye4fraud. I downloaded the app and went through an extremely easy 2 minute automatic sign up process, as soon as I was done my orders were being processed and I was protected against fraud. Their customer support is great and their order verification is the best.

mos...com

Jun 13, 2019  on Bigcommerce

Highest approval rates - Great service and solution

Rebecca

Feb 14, 2019  on Bigcommerce

Excellent product and service - We have been using Eye4Fraud for almost a year and we are very happy with the product and excellent service. I don't have to look back and spend time deciding if an order looks like a scam - they take 100% responsibility. They are also a pleasure to work with!

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