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Customer reviews: Fraud Protection by Eye4Fraud

Develop by Elite

Reviews (72)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

sha...com

Oct 21, 2020  on Bigcommerce

Excellent Service - Many companies offer fraud prevention and indemnification. However, until you go live with them, you don't know what you are getting. We have experience with a few other more well-known providers through the years. We can speak from first-hand experience that the approval rates of Eye4Fraud are excellent. They smoothly integrated with our site and do nothing to impede the customer experience. The critical differentiator between Eye4Fraud and different providers is their commitment to service. The team at Eye4Fraud is personable, accessible, and responsive. They have always done what they said they would do and execute on promises. We trust them with all of our credit card business and look forward to growing our business together.

bes...com

Feb 05, 2020  on Bigcommerce

Great Service - We have had Eye4Fraud since we started with Big Commerce. We have really been impressed with the personal service that they provide. When you call, you actually talk to a human being! We recently had to refund a customer's order because of an inventory problem and they credited us back the insurance charge no questions asked in about an hour. Talk about easy. And the peace of mind when sending out an order now is great. If they say that the order is insured we can ship it without worrying about chargebacks! That is the greatest advantage of Eye4fraud! So far we have been thoroughly satisfied with them! Great Company! https://BestCutGems.com

med...com

Jan 23, 2020  on Bigcommerce

EXCELLENT Customer Service - If I could rate them 6+ stars I would. We were getting fraudulent orders with no protection. E4F"s algorithm filters out fraudulent orders. When necessary they even manually review the order ! They insure all legitimate orders with a green mark " insured" . If a fraudulent order gets through they pay the chargeback ( hasn't happened yet ) . I can now sleep at night. More importantly the customer service is from another era. I have gotten personal calls from the owner of the company on his cell phone to coordinate our set up . This level of service is unheard of today ! They are US based and go above and beyond to help . WELL worth the money ! We got favorable rates from their payment processing and moved to that as well. The one fraudulent order we got, had the charges automatically refunded to avoid the menacing chargeback notice we had been receiving !

inf...com

Jun 17, 2019  on Bigcommerce

Customer service. - I highly recommend Eye4fraud. I downloaded the app and went through an extremely easy 2 minute automatic sign up process, as soon as I was done my orders were being processed and I was protected against fraud. Their customer support is great and their order verification is the best.

mos...com

Jun 13, 2019  on Bigcommerce

Highest approval rates - Great service and solution

Rebecca

Feb 14, 2019  on Bigcommerce

Excellent product and service - We have been using Eye4Fraud for almost a year and we are very happy with the product and excellent service. I don't have to look back and spend time deciding if an order looks like a scam - they take 100% responsibility. They are also a pleasure to work with!

hel...com

Oct 13, 2018  on Bigcommerce

Great App and Responsive Support - We have been using Eye4Fraud for almost a year now and are very happy with it. Support is great, we haven't had any issues that haven't been resolved quickly. I've emailed them a few times asking questions and they are always quick to respond. I like that that the emails are from real people and not just signed with a company name, so I know who I am corresponding with. We are now considering moving our payment processing to them if we can get good rates. Definitely an A+ on this app.

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