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Customer reviews: Fraud Protection by Eye4Fraud

Develop by Elite

Reviews (72)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

she...com

Jan 28, 2021  on Bigcommerce

Perfect Solution - We've been with Eye4Fraud since 2019 and can't say enough great things about them. Super simple to onboard and integrate with Big Commerce. They worked with us closely to setup a pipeline that worked best for us. They are quick to payout any fraudulent claims and are very responsive when dealing with any issues. We've saved tons of money with them and would highly recommend it to anyone on the Big Commerce platform, or any platform!

jew...com

Jan 28, 2021  on Bigcommerce

Good Customer services - A to Z 5 Star all the way !! Especially Customer services !!! thank you !

sal...com

Jan 28, 2021  on Bigcommerce

No Brainer - The E4F team made it easy to integrate into our system. Would have saved a lot of money in fraudulent orders if we signed up sooner!! Will be using these guys for a long time!

tal...com

Jan 28, 2021  on Bigcommerce

Great Company Easy to Work With - We use them for years now very happy & satisfied professional easy to work with quick turn around time and save me $$$ because they do catch fraud and prevent me from losing my merchandise to tricksters and fraudsters masquerading as genuine customers use these guys you won't regret it~!

mar...com

Jan 28, 2021  on Bigcommerce

Life Saver - We are glad to have found E4F for our business. After having limited fraud detection, which still allowed some high dollar fraud orders through, we knew we needed something better. After finding E4F and trying it, we knew it was exactly what we needed. It has caught several fraud orders that looked like legit orders and would have been shipped out--resulting in lost product, revenue, and fees. We had a couple of "insured" orders result in a chargeback, which E4F was great to take care of.

mik...com

Jan 28, 2021  on Bigcommerce

Awesome Service and a Great Team! - Eye4Fraud has been great for you store, with fraud detection, high acceptance rate and fast support!

con...com

Jan 28, 2021  on Bigcommerce

Fraud Protection - Good people, fast response time.

cus...com

Jan 08, 2021  on Bigcommerce

Amazing Service & Team - We have been using Eye4Fraud for about a year now with wonderful results. They have helped us prevent fraudulent orders. Besides the awesome algorithm they have in place to detect if an order is fraudulent or not. They also have an amazing team of people, unlike most other services we deal with, this team is responsive and very friendly.

mik...com

Jan 07, 2021  on Bigcommerce

A Must For Any Online Merchant - Great service. Catches fraudulent orders before you ship and saves you thousands. A great tool to give you that piece of mind that your orders are legit.

cha...net

Jan 06, 2021  on Bigcommerce

Worry Free Service - I wish I had this application installed a few years ago when I ran another business. This would have single handedly saved me thousands of dollars.

joe...com

Dec 30, 2020  on Bigcommerce

Excellent Fraud Protection - Eye4Fraud should be the first application installed, if you plan on running a successful e-commerce business. The integration is super easy and the system simply works great.Their customer service is top notch and will go above and beyond to make sure all questions are addressed as soon as possible. Best of all, is the peace of mind that every fraud order is flagged. Highly recommend them!

inf...com

Dec 28, 2020  on Bigcommerce

BEST SERVICE EVER ! - Best service, Great Communication. They are not an application that you can use for the track your payment they help you to fix your problems, and get you better solution. I especially thank you Mr.Weiss for the all help he did. He also provide me the best support for my website.Thank you for the all the thing.Phone lcd parts

inf...com

Dec 22, 2020  on Bigcommerce

Peace of Mind - We are so thankful we have Eye4Fraud to protect us from fraudulent orders. Before, we were getting a few fraudulent orders a month. This caused a lot of stress and waste of time figuring out if an order is ligament or not. We no longer have the worry and can focus on growing our online business.

inf...com

Dec 16, 2020  on Bigcommerce

Saved Us Countless Times - We have been saved countless times by Eye4Fraud on fraudulent orders. We check it before pulling orders every time and it has caught thousands of dollars worth of orders that were fraudulent.

lin...com

Dec 09, 2020  on Bigcommerce

Stellar Service that has Saved us Thousands - Started Using Eye4Fraud in 2019 and the service provided by this company has saved us thousands of dollars in 18 months we've been using them. Considering that you are out the goods and the money, merchants lose double in a fraud situation. We can't afford to be losing double while flying by the seat of our pants by not using a service like this as we were prior to Eye4Fraud implementation. We run a small operation so this has really been an asset that we value. With the single incident we did have regarding Fraud since using the service, the Eye 4 Fraud team helped us every step of the way up to the point of reimbursing us for that issue. In short, be sure to check in with these folks if your customer needs you to change any information on an order that has been approved as this could make the transaction an unapproved transaction, this way you might not have to go down a road we've already traveled. It's almost better to cancel that transaction and have the customer do it a 2nd time so the Eye 4 Fraud team can work its magic instead of having to adjust things, contact Eye4Fraud support and then wait for a response. Regardless of what you decide to do, these folks are here to help. Highly recommended solution!

mac...com

Nov 17, 2020  on Bigcommerce

So glad to have found this app - I have enough stress in my life without having to worry if an order was placed using a stolen credit card and this has made my life less stressful. I ship higher end jewelry and also have many international order and gifts that have different shipping and billing addresses and am happy to know I'm insured against fraud. Great communication, highly recommended

web...com

Nov 09, 2020  on Bigcommerce

Highly Recommended! - We would highly recommend Eye4fraud! Simple setup and quick decision on orders.If fraudulent orders come through, they reimburse you. Customer service is great with a wonderful team!

tod...com

Oct 27, 2020  on Bigcommerce

All Good - Eye4Fraud has saved me thousands of dollars. Enough said!!! I give them a 6 star rating if i could

sup...com

Oct 23, 2020  on Bigcommerce

This is A Company with Great Customer Service - We signed on with Eye4Fraud back in April and the Customer Service has been great. Not only do you have a person to talk to that takes care of any issues that may arise, but also they have helped with simple peace of mind. Knowing that you are protected is worth every penny. We would highly recommend this to anyone wanting to grow their business and that ships to addresses other than the Billing address.

tec...com

Oct 21, 2020  on Bigcommerce

Best Fraud Prevention APP - I used to spend a good part of my day verifying each order manually and rejecting even the slightest suspicious one until I found out about Eye4Fraud,I can now utilize my time in growing the business rather than spending hours on end verifying each order.Unlike other apps/fraud prevention software, Eye4Fraud has customer service that actually answers their phones. Excellent fraud prevention service and even better staff. Kudos!

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