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Customer reviews: Fraud Protection by Eye4Fraud

Develop by Elite

Reviews (72)

Overall rating
4.9

What Merchants Think

"Fraud Protection by Eye4Fraud" is generally well-received by merchants, who appreciate its effective fraud prevention capabilities and the peace of mind it offers. Most users, ranging from consumer electronics retailers to jewelry sellers, report significant reductions in fraudulent transactions and chargebacks since integrating the app into their operations. Many merchants also commend the high level of personalized customer support provided, making the fraud prevention process seamless and reliable.

Key Strengths

  • Significant reduction in fraudulent transactions, with many merchants reporting decreases up to 90%.
  • Proactive fraud prevention and monitoring, offering peace of mind for business owners.
  • Responsive and personalized customer support, often highlighted as a major benefit.
  • Ease of integration with various e-commerce platforms and payment solutions.
  • Guarantee and insurance on orders marked as insured.
  • User-friendly interface with quick fraud detection responses.

Common Concerns

  • Occasional disputes or delays in reimbursement for fraudulent claims.
  • Misleading initial impression about service being "free."
  • Onboarding process requires direct contact for set-up, which some find inconvenient.

Final Thoughts

Overall, "Fraud Protection by Eye4Fraud" is highly recommended by users for effectively reducing fraud and providing peace of mind to online merchants. While some users have experienced issues with the setup process and claim reimbursements, the app’s robust fraud prevention features and strong customer support make it a reliable tool for safeguarding e-commerce businesses. Despite minor concerns, it stands out for its comprehensive approach to fraud detection and prevention.

sal...com

Sep 11, 2024  on Bigcommerce

Great Product and Support - pays for itself - If you have ever shipped an order and had a credit card company dispute it, you need this service, eye4fraud pays for itself. We have been using eye4fraud a little over a year now, in short we are very satisfied and recommend this app.1. Integration was a little tricky given our setup but eye4fraud was there every step of the way and made it painless. even asking for special messages to be carried through to our shipping provider were no problem.2. The product just works, we are no longer concerned if an order is valid anymore. If it come in we ship it!3. If a fraudulent order does get through eye4fraud covers it! It’s happened and they have.4. Support is super responsive, if there is ever an issue (we haven’t had many lately) we have full confidence they will solve it.

inf....au

Jun 27, 2024  on Bigcommerce

Excellent App - We are online consumer electronics retailer based in Sydney. We are using this app over 2 years now. One of the best discovery that my company has done to reduce the fraud transactions. we have reduce the fraud transaction for about 70% since it has installed. Highly recommend app for those retailers where they selling high end products.

cre...com

May 24, 2024  on Bigcommerce

Great Product / Even Better Support - Our company has been with Eye 4 Fraud for a few years now. We came for the fraud protection that has saved us many times. But we stayed for the incredible support that they provide. If issues arise, they're always incredibly fast with responses and solutions.

inf...com

May 24, 2024  on Bigcommerce

EYE 4 FRAUD IS THE BEST!!!! - Had 2k worth of fraud orders 2 month ago and signed up with eye 4 fraud and haven't had any issues since. 100% RECOMEND!

ere...com

Apr 26, 2023  on Bigcommerce

Finally a solution to the nightmare of scams - A must for every online business...Service and reliability above all. From the day I started working with them, I have not experienced any more scams... and above all when you encounter a scam or a chargeback. The treatment was fast and efficient, they took responsibility and treated with exceptional speed and care...

cus...com

Apr 05, 2023  on Bigcommerce

Really, really brilliant software - This really is spectacularly good. If you've ever suffered from fraud - and who wasn't - this is for you! I wholeheartedly recommend it, great software, great people.

nba...com

Mar 30, 2023  on Bigcommerce

Eye4Fraud: The Ultimate Fraud Prevention Solution for Your Business - Eye4Fraud is an exceptional fraud prevention service that I highly recommend. Their advanced technology and expertise in the field of fraud detection make them an invaluable asset to any business looking to protect themselves from fraudulent activities. I appreciate their proactive approach to monitoring and preventing fraud, which gives me peace of mind knowing that my business is safe from potential threats. The team at Eye4Fraud is also very responsive and supportive, making the entire process easy and stress-free. Overall, I am very satisfied with Eye4Fraud and would not hesitate to recommend their services to anyone looking for reliable fraud prevention solutions.

bac...com

Jan 12, 2023  on Bigcommerce

Love this app and service - We worked with Joel several months ago to get this service set up on our BigCommerce site, and we could not be happier. Previously we felt like we were on an island with the credit card processors, basically losing every chargeback case. We also spent loads of time researching each purchase to make sure we felt it was legit. With this service, we wait for the ok (usually seconds), and then ship away without worry. Early on we had a few chargebacks slip through, but eye4fraud has been good on their word and reimbursed those charges. Given the money saved and the peace of mind provided, this service is a bargain!

pau...com

Dec 21, 2022  on Bigcommerce

Great Company - Worked with Joel and his team at Eye4Fraud regarding my bigcommerce store, GruvenParts.com. We were having a big issue with fraud orders coming thru and our credit card gateway could of cared any less, they just issued us chargeback after chargeback. Eye4Fraud stepped in and now validates and guarantees every order, and integrates with our Shipping Easy software. Very satisfied now I can focus on our business instead of chasing down fraudulent orders. I would highly recommend their team.

Dec 21, 2022  on Bigcommerce

Best App I Have bought So Far - Eye For Fraud is by far the best app I have purchased for our website since we have had it. We are a family business and had several issues with frauded credit cards on our website. I thought we would give Eye For Fraud a try and it was our best decision of the year. In the past we lost money and product because we ship too fast. Then find out the card was frauded days later. with Eye For Fraud they have caught every single one of them so far. This app brings us the greatest piece of mind when it comes to online sales. Joel , Perl and staff are fast responders like we are and I also get a call from Joel to chat every so often. They are a class outfit that works and cares about their customers. We thank you for creating such a great product and for catching the bad guys that try and take advantage of others.

dav...com

Aug 04, 2021  on Bigcommerce

Wish I would have found them earlier - We were requiring billing and shipping addresses to match to help prevent fraud. Since going with Eye4Fraud we were able to stop doing that. Result has been a better customer experience and the increase in orders practically pays for the service. Also, Eye4Fraud customer service is extremely good (10/10 level). I would highly recommend them.

amy...com

Jul 14, 2021  on Bigcommerce

Peace of Mind - We have been with Eye4Fraud for a couple of years. We switched from another fraud service that rhymes with "fried" and have no regrets. Customer service is very important and live customer service is even more important to us. Eye4Fraud offers that. Since being with them, we have had fewer charge backs, and if we do, no need to jump through hoops to get refunded. It has been a good choice for us and would recommend.

abe...com

Jul 14, 2021  on Bigcommerce

Great Fraud Screening App - Great fraud screening app and great support from the company, good people to deal with.

don...com

Jul 14, 2021  on Bigcommerce

Great Fraud App Great Support - I have been Very Happy I have not had a Fraud purchase since i installed the app 8 months now and the Support has been great for any questions so far

inf...com

Jul 13, 2021  on Bigcommerce

Fantastic Fraud App - I signed up with Eye4Fraud in 2019 it has been great working with them. The app was installed easily and performed great. Eye4Fraud has saved me a lot of time and worries.

dav...com

Jul 12, 2021  on Bigcommerce

Saves so much time! - We were spending so much time vetting each order for fraud that it had become a big part of our day. With Eye4fraud we now get alerts when an order is fraudulent and good orders get insured. We can hover over order notes in ShipStation to see the status of the order within seconds. The trial worked great. We high recommend this service and Joel and the gang there have been terrific to work with .

and...com

Jul 08, 2021  on Bigcommerce

Great Partner! - We were previously using another fraud prevention service and switching over to Eye4fraud saved us a significant amount. They were able to let us try their service for a demo period and we were sold. The team is extra responsive and its been effortless using their service. Would highly recommend.

jor...com

Jul 07, 2021  on Bigcommerce

Amazing Fraud APP - After searching and using many different fraud apps out there, we finally found the best solution possible. From pricing to customer service they just cannot be beat. Their even managing my none fraudulent charge backs.Thank you,

ars...com

Jun 22, 2021  on Bigcommerce

Great Fraud App - We were getting lot of chargebacks and fraud charges . Because of Eye4fraud we are able to get emails and notification on fraud charges. Best fraud app out there, and it insures all our packages easily so you have a peace of mind!

Jun 16, 2021  on Bigcommerce

Best Fraud/Insurance App - Best fraud app out there, we get instant emails on new fraud alerts and it it insures all our packages easily.

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