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Customer reviews: Fraud Protection by Evereye

Develop by Elite

Reviews (74)

Overall rating
4.9

What Merchants Think

Merchants generally regard "Fraud Protection by Evereye" as a comprehensive solution that significantly mitigates the risk of fraudulent transactions. Many users appreciate the reliability of the service, noting that it has saved their businesses from substantial financial losses and decreased their stress levels regarding order legitimacy. The app is often praised for its seamless integration and supportive customer service, contributing to a positive overall experience.

Key Strengths

  • Significant reduction in fraudulent order rates, often reported to be around 70% or more.
  • Exceptional customer service with responsive support from a dedicated team.
  • Insurance and reimbursement for fraudulent orders, providing peace of mind.
  • Ease of integration and reliable performance of the app.
  • Proactive monitoring and fast identification of fraudulent orders.

Common Concerns

  • Occasional complexity in initial integration, although support mitigates this.
  • A few instances of delayed reimbursement for fraudulent orders.
  • Criticism regarding communication of service costs, particularly claims that it is not free.
  • Some frustrations with the sign-up process, including requiring contact for login details.

Final Thoughts

Overall, "Fraud Protection by Evereye" is well-received by merchants, appreciated for ensuring order legitimacy and providing financial safety nets against fraudulent transactions. While minor concerns exist, the app's strengths, particularly its exceptional customer support and effective fraud prevention, make it a popular choice for businesses looking to protect their operations from fraud-related risks.

gar...com

Feb 03, 2021  on Bigcommerce

No more worries - Before eye4fraud I had so many fraud rules and location rules that it was like playing waka mole trying stay ahead of credit card fraud. Now i do not have to worry about it at all, i do not give it a second thought. I now ship to the entire world and let eye4fraud take the risk. If they say its insured, I send it. I consider the small amount I pay as an investment in my sanity. The additional sales from new formerly out of reach locations is a nice bonus too. Customer service is excellent and the entire set up process was smooth and effortless.

tan...net

Feb 02, 2021  on Bigcommerce

Great Company - Eye4fraud is such a needed company right now. Since using their system , my percentage of fraudulent charges have decreased to 0%. The best part of this program is that the transactions are all insured. The representatives are very personal and very accessible to answer any questions. I would definitely recommend Eye4fraud to anyone doing ecommerce

tog...com

Feb 02, 2021  on Bigcommerce

Fabulous Service! - The Team at Eye4fraud are great and the service has been 100% successful, so far in catching many fraud orders. If any concerns arise Joel and his team address them immediately . Excellent to have on your side for busy sellers that have many other things to do in their day. Would recommend this service to anyone who has a website! VERY RELIABLE!!!

dgm...com

Feb 01, 2021  on Bigcommerce

Excellent Fraud prevention service! - We sell many high value kits ($700-$1000+). Had a string of fraud orders before we added Eye4Fraud. They have stopped the fraud orders and saved us a ton of $$ and headache dealing with them. Orders are reviewed and approved quickly. This has allowed us to quickly cancel and refund orders that are marked Fraud or even ones that are Denied insurance (99% possible fraud) thus avoiding even having to deal with the chargeback. It's been so nice not having to worry about orders we ship out being purchased with stolen cards. So far we have not had any purchases that have gone through and been approved but turned out to be fraud.

inf...com

Jan 29, 2021  on Bigcommerce

Fight Chargebacks - Been with eye4fraud for 5 years now, they offer insurance on your order and guarantee the sale no matter what. There available 24/7 and you can always reach the owner as well. Highly recommend.

sup...com

Jan 28, 2021  on Bigcommerce

Best App To Avoid Chargebacks & Save Money - As an online retailer of hydroponics grow boxes, this app has saved me tons of money and headaches to deal with. It literally pays for itself & turns you a profit. Highly recommended.

sup...com

Jan 28, 2021  on Bigcommerce

Best App To Avoid Chargebacks & Save Money - As an online retailer of hydroponics grow boxes, this app has saved me tons of money and headaches to deal with. It literally pays for itself & turns you a profit. Highly recommended.

abe...com

Jan 28, 2021  on Bigcommerce

Peace of Mind - We have been using Eye4Fraud for a few years now. If you want to sell online with no worries about chargebacks, you muse get this app. You will have peace of mind knowing that you can sell to anyone and your money is safe.

she...com

Jan 28, 2021  on Bigcommerce

Perfect Solution - We've been with Eye4Fraud since 2019 and can't say enough great things about them. Super simple to onboard and integrate with Big Commerce. They worked with us closely to setup a pipeline that worked best for us. They are quick to payout any fraudulent claims and are very responsive when dealing with any issues. We've saved tons of money with them and would highly recommend it to anyone on the Big Commerce platform, or any platform!

jew...com

Jan 28, 2021  on Bigcommerce

Good Customer services - A to Z 5 Star all the way !! Especially Customer services !!! thank you !

sal...com

Jan 28, 2021  on Bigcommerce

No Brainer - The E4F team made it easy to integrate into our system. Would have saved a lot of money in fraudulent orders if we signed up sooner!! Will be using these guys for a long time!

tal...com

Jan 28, 2021  on Bigcommerce

Great Company Easy to Work With - We use them for years now very happy & satisfied professional easy to work with quick turn around time and save me $$$ because they do catch fraud and prevent me from losing my merchandise to tricksters and fraudsters masquerading as genuine customers use these guys you won't regret it~!

tal...com

Jan 28, 2021  on Bigcommerce

Great Company Easy to Work With - We use them for years now very happy & satisfied professional easy to work with quick turn around time and save me $$$ because they do catch fraud and prevent me from losing my merchandise to tricksters and fraudsters masquerading as genuine customers use these guys you won't regret it~!

mar...com

Jan 28, 2021  on Bigcommerce

Life Saver - We are glad to have found E4F for our business. After having limited fraud detection, which still allowed some high dollar fraud orders through, we knew we needed something better. After finding E4F and trying it, we knew it was exactly what we needed. It has caught several fraud orders that looked like legit orders and would have been shipped out--resulting in lost product, revenue, and fees. We had a couple of "insured" orders result in a chargeback, which E4F was great to take care of.

mik...com

Jan 28, 2021  on Bigcommerce

Awesome Service and a Great Team! - Eye4Fraud has been great for you store, with fraud detection, high acceptance rate and fast support!

con...com

Jan 28, 2021  on Bigcommerce

Fraud Protection - Good people, fast response time.

cus...com

Jan 08, 2021  on Bigcommerce

Amazing Service & Team - We have been using Eye4Fraud for about a year now with wonderful results. They have helped us prevent fraudulent orders. Besides the awesome algorithm they have in place to detect if an order is fraudulent or not. They also have an amazing team of people, unlike most other services we deal with, this team is responsive and very friendly.

mik...com

Jan 07, 2021  on Bigcommerce

A Must For Any Online Merchant - Great service. Catches fraudulent orders before you ship and saves you thousands. A great tool to give you that piece of mind that your orders are legit.

cha...net

Jan 06, 2021  on Bigcommerce

Worry Free Service - I wish I had this application installed a few years ago when I ran another business. This would have single handedly saved me thousands of dollars.

joe...com

Dec 30, 2020  on Bigcommerce

Excellent Fraud Protection - Eye4Fraud should be the first application installed, if you plan on running a successful e-commerce business. The integration is super easy and the system simply works great. Their customer service is top notch and will go above and beyond to make sure all questions are addressed as soon as possible. Best of all, is the peace of mind that every fraud order is flagged. Highly recommend them!

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