Outstanding Support and a Great Product! - M2E has provided us with the best customer experience that we've have ever had! Initially we had some changes we wanted made to better suit us and our systems. We reached out via support and worked together to create the perfect synchronization between our Amazon and Wal-Mart stores with our Big Commerce site. They even created new options inside their platform from our discussions. These include the ability to turn off tax import on Amazon orders where tax is paid and collected by Amazon and also turn off shipping cost import on Amazon FBA orders when we do not collect shipping. Before, we would have to remove these from orders after import. The orders import flawlessly now! Applications and integrations always require some tweaking while some just never work at all. M2E has listened to our needs and worked with us to create an integration that we are extremely happy with! It wasn't perfect out of the box, but nothing we have ever used has been. However, having a support team that is eager to improve their product and works with you to make it right is the way it should be. Other integrations should strive to be what M2E has been and continues to be for us.. reliable, available and willing to listen!

Great Tool For Marketplace Connections with Excellent Support - We have been using this app for a quite some time now to connect our Ebay store with Bigcommerce. It started as a trial to replace Codisto App and as a part of trial we tested a few different solutions but M2E Cloud proved to do work the best. Main criteria for the selection was its user friendly interface, ease of connection, flexibility of managing store configuration and the excellent support. Where some of the apps failed to provide the flexibility of syncing orders without syncing inventory, M2E Cloud did an amazing job by providing this option which was crucial for us as for many of the products we manage inventory separately between the 2 platforms. And this just showed us how powerful their development team is to provide such fine tuning options. Another very big factor that makes this product excellent is their customer & tech support. During the course of using this app, we experienced a few points where improvements or fixes were needed for us to continue using this app, for example, syncing of shipping data between ebay & bigcommerce when order was dispatched. The support team was always prompt in replying to our queries. Where the other products usually put such requests in their backlog or improvement requests, M2E's development team quickly worked on the request and delivered results which was very impressive. Also during the time when the requests were dealt with, we were constantly kept updated about the progress, without having to followup and this was a great customer experience. Hence the 5 star rating. From being in ecommerce & tech industry long enough, we understand that no app is perfect and CICD is a part of the process, this is where this app really shines. We thank the customer service and development team for their efforts in making this app available and providing best support.

The ONLY marketplace you should consider - I have owned a substantial ecommerce operation for over 10 years on the Magento platform, we have used M2E for all those years and it has worked flawlessly in a complex setup (multi-store, multi-marketplace etc.). When we started building a new business on the Bigcommerce platform we looked at several marketplace connectors and even tried out several of them, it did not take long to find a critical parts missing from all the integrators that render them useless, it's almost as if some guys don't really understand these marketplaces. M2E Cloud is in a league of their own in this industry, it addresses all the issues other connectors have and it quite simply works. To top it off the customer service from them is absolutely incredible, they respond immediately to questions and offer detailed replies. They even made some changes to the app for our particular setup and we could not be happier with the outcome, this is hands-down the most critical, and best-functioning app we use.