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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

pau...com

Nov 22, 2021  on Bigcommerce

Great Product. Fixes the poor quality default search from BC - We should have done this sooner. Customers love the experience. our staff can now find our items quickly. Great plan. Great support

mar...com

Nov 19, 2021  on Bigcommerce

The Search Game Has Officially Changed - For months our team was kicking around ideas how to make our searches better. We had all but given up when Daniel from DooFinder gave us a call and literally changed our business. Not only did the tool come with the features we wanted (ie. custom searches, banners, filters), but it was also FASTER than BigCommerce search tool which is pretty wild. We've been using this tool for a couple months now and I don't see us going back. It is packed with solid actionable data and a ton of functions worth exploring. I highly recommend you give it a shot, this is one of those rare tools where if you do the free trial and test the waters you'll think to yourself, "How the heck did we ever get by without it." Thanks DooFinder team and Daniel for getting us setup!

hir...com

Nov 18, 2021  on Bigcommerce

Excellent app and fantastic service - The rep that called me was super friendly and walked me through all the steps to really see the advantage of using this service. Normally we do not add extras like this to our ecommerce but after allowing a free trial run and using the service ourselves in real time we really saw the benefit and was happy to sign up. Our rep was fantastic and wasn't pushy at all. Excellent service!

Nov 18, 2021  on Bigcommerce

DooFinder is the best app for any store! - About a month ago I was contacted by Mario @DooFinder, and was offered to try out their advanced search functionality that easily integrates to my BigCommerce store. All integrations were very simple and a team at DooFinder also went an extra mile offering full customization of their search software for my website. Working with DooFinder was an amazing experience so far, and their software is the best thing for any BigCommerce store. Pricing is right and results are amazing. You will definitely see benefit of improved search results that lead to increased conversions. Highly recommended!

jas...com

Nov 11, 2021  on Bigcommerce

Improved Search over last Provider - Won't name the other provider before this but this has been a much better solution. It pulls up more relevant data making it easier for customers to find products. Chris has been great at help us set everything up.

gau...com

Nov 11, 2021  on Bigcommerce

Great company to work with. - Great company to work with and their service is top notch thank you so much...

mik...com

Nov 10, 2021  on Bigcommerce

simple, effective search engine - Simple but powerful assistant to your customers searches. Seems very effective and easy to see how this will enhance conversions. For the price, no contract, it's worth a try for anyone.

dus...com

Nov 08, 2021  on Bigcommerce

Awesome app - Easy peasy search bar. Driving up our sales!!

pup...com

Nov 03, 2021  on Bigcommerce

Great product search app - Ivan called a little over a month ago, set my website up with Doofinder, it's remarkable how it does it's searches and is a plus for my customers to help them quickly find what they are looking for. Found out I can also adapt that during the holidays to help promote holiday items too. Banners and other pluses. Also found out it is the same price for more than one website. Ivan was excellent to work with. Looking forward to adding the free banners, up to 100 can be added. Nice feature.

inf...com

Nov 01, 2021  on Bigcommerce

Excellent Service - Not going to lie, this was a cold call from Doofinder to us and offered us a free trial. We were very surprised and extremely happy with the results and we have signed up for their most extensive package along with all of the extra features available. These search results not only help our customers find products on our store easier, but they help our employees as well.

jrh...com

Oct 29, 2021  on Bigcommerce

Ivan is your guy! - We had just started talking about looking into improving our search function of our website. Our search had been the number one negative feedback from our customers for quite some time. It was perfect timing that Iván gave us a call, and gave us a demo of Doofinder. As soon as we finished the demo we knew we wanted it right away. It was a great add and really improved our website. Additionally, it had a lot of great and insightful features that can help for growth opportunities of the business. Iván was also a great guy to work with. He gave a very good and clear demo of the service, and wasn't over pushy to just make a sale. He was patient with us as we ended up needing to delay the testing period and implementation as we had other projects we were trying to get up and running. He was always able to quickly answer any of our questions or concerns. Best out-of-the-blue phone cold call ever.

yob...com

Oct 21, 2021  on Bigcommerce

Frank - Frank is the man - this is a great full featured search engine for customers to find what they're looking for.

cra...com

Oct 21, 2021  on Bigcommerce

Fantastic Addition to BC - Huge fan of DooFinder, works perfectly out of the gate, the 30 day trial period really shows off what DooFinder can do and Frank U. with DooFinder has shown what true customer service is all about. Upgraded to paid version and worth every single penny for what is delivers. A+++++++++

kyl...com

Oct 14, 2021  on Bigcommerce

Works great, right out of the box - The metrics it provides are really helpful and the trial was long enough to begin seeing positive results. Shout out to Christian A. who was a great resource and super helpful throughout the install and trial period. The app does what it promises to do!

Oct 12, 2021  on Bigcommerce

Looks like a great add on.. - Jovil was a big help and the app seems to be a real improvement to the stock search feature. Nothing need for installation, quite simple.

bil...com

Oct 07, 2021  on Bigcommerce

Works well right off the bat - This app works well right from the start. The metrics provided are very helpful, and I'm seeing results after only a few week. My sales rep Frank was awesome and very helpful. I highly recommend this app.

ric....uk

Oct 06, 2021  on Bigcommerce

Excellent Add On - This is a great app. It provides a much improved search facility that I'm sure will increase sales. Frank's a very helpful guy and a pleasure to deal with. It's well worth trying the free trial.

mar...com

Oct 04, 2021  on Bigcommerce

Great Experience - Just completed our 30 day trial of Doofinder. I found it very helpful in tracking customer searches and what they were looking for. My adviser from Doofinder, Carlos, was very helpful, pointing all the information that was displayed. We had a small issue on our end and he jumped right in and got it fixed. He was very courteous and patient with all my questions. I think this is going to be a big help. You should give it a try.

der...com

Oct 01, 2021  on Bigcommerce

simple to set up, intelligent interface - The customer service has been very good and the app has been easy to set up. Started with one website and have now added to our second website. We like the option of no contract and the easy set-up is great. Service from Kiran has been great and always timely. They always care that the results are there for our website and that we are paying only for the services that will be used. I would recommend this to any website for a robust search options as the default search through BigCommerce doesn't provide nearly as many options.

nic...com

Sep 24, 2021  on Bigcommerce

Great App - Excellent App, Loving it! Highly recommend.

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