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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

rbf...net

Feb 24, 2022  on Bigcommerce

Excellent Product - This is a great upgrade to the search function. It takes much of the frustration of finding products for our customers. The support team at DooFinder is unmatched. Tau has been very promptly proactive with all my needs. I have not had this level of support from any other app. I'm looking forward to exploring all the options available with my subscription. Thank you Tau, and team!!

col...com

Feb 22, 2022  on Bigcommerce

Amazing Search - This is the best search feature i've ever seen. Our Rep Peter Aron was the best and his onboarding skills were next level. This is a must have app!

sal...com

Feb 21, 2022  on Bigcommerce

DooFinder - Great addition so far. Inexpensive and showing ROI in short few weeks. Tau has been great support.

gab...com

Feb 17, 2022  on Bigcommerce

Awesome App & Staff! - New to Doofinder but love everything I've seen about it so far! And the support has been incredibly responsive and helpful every time I have a question! Daniel has been awesome to work with and has helped make it a very easy transition! Thank you!

and...com

Feb 10, 2022  on Bigcommerce

Fast & Accurate Search Engine. Top notch support. TY Frank - Let me start with the default Bigcommerce search engine is below average at best. After getting a taste of everything Doofinder can do for my business, I never looked back. To top it off, my Rep Frank was top notch. He was almost always reachable on the phone (During work hours) or got back to me promptly via email. Made our transition as painless as possible. Must have App if you have a large portfolio of products.

jen...com

Feb 10, 2022  on Bigcommerce

Knowledgeable Staff - Jovil was very helpful with getting Doofinder set up and explaining the functions of the app. The additional options available for customizing the search function should help our customer's shopping experience. Jovil was extremely helpful and his assistance was great! A++++

jac...com

Feb 03, 2022  on Bigcommerce

Great App with Amazing Customer Service! - We are fairly new to Doofinder, but we can already tell it's a much better app than what we had been using. What's most impressive about this company is their customer service. Efiba has been so unbelievably helpful with showing the ins and outs of the app and how to utilize it's capabilities...probably the best customer service we've ever experienced in ecommerce. We give Doofinder our highest recommendation!

inf...com

Feb 02, 2022  on Bigcommerce

Best Customer Service Ever! Thanks Jovil! - Jovil was instrumental in getting Doofinder set up, optimized and perfect for our website and wholesale portal. I haven't been this satisfied with a third party agency and seen such fast results and tech support in my entire life. 10/10!

sup...com

Jan 27, 2022  on Bigcommerce

Fantastic Add-On - I have more than 20 years of experience in website and software development and it's not very often that I find an add-on product that works as claimed out of the box. DooFinder infinitely improves the standard BigCommerce search experience. Backend is intuitive and offers enough flexibility to allow for some customization. I have a product catalog with thousands of makes and models and DooFinder seamlessly integrated with that catalog to allowed for a more robust search. I'm an analytics guy, so the data DooFinder amalgamates for you is also helpful. One critique. I think the mobile layout could use a little work, but I haven't played around with it enough to determine if that's just my issue. I worked with Carl and he was a pleasure to deal with, so kudos to him for making this an easy choice. Best Regards, Jason

sha...com

Jan 27, 2022  on Bigcommerce

Great Search Engine and Fantastic customer service by Tau - Tau was super patient and incredibly professional. It took us some time to evaluate this search engine and we were not really thinking about upgrading our search bar functionality, but Tau took the time to show us the ins and outs of the app and we tried this for some time and realized the value.

dam...com

Jan 17, 2022  on Bigcommerce

DooFinder - Daniel couldn't have been more patient with us. It took quite awhile to get us onboarded, however he was very kind and patient throughout the entire process.

rbi...com

Jan 14, 2022  on Bigcommerce

Best Search Engine yet! - Out of the 3 search engine companies we've tried, doofinder is the best by far! Incredibly helpful and professional support team too.

inf...com

Dec 15, 2021  on Bigcommerce

Best Search Option - Doofinder is awesome. We had been searching for an app better than the BC standard search. Most of the options we saw were way overpriced. We came across Doofinder and they offered us a free 30 day trial. After 2 days, I was ready to sign up. Daniel has been extremely helpful teaching me all of the features and answering any questions I have. They customized the search bar to match our theme. The coolest feature I use is the custom search. It can be done down to the letter. Would definitely recommend!

ton...com

Dec 14, 2021  on Bigcommerce

Better Option for Your Website - The search is fantastic, way better than BigCommerce standard search. The customer service was excellent. They walk you through every step, they want you to be successful. I would highly recommend Doofinder!

awa...com

Dec 07, 2021  on Bigcommerce

Better than the standard BigCommerce Search - This search works great and is much better than the standard search. Their support team is great also.

ste...com

Dec 03, 2021  on Bigcommerce

Better search option - The customer service has been exceptional, they really want us to succeed and they go out of their way to help you out. Too often customers complain they cant find what they are looking for and this resolves that issue, I am looking forward to learning more about theirs services and see what other features they add on.

sea...com

Nov 30, 2021  on Bigcommerce

Very helpful tool - Adds a great improvement over the traditional search bar that elevates its appearance and usefulness. Customer service thus far has been excellent.

sar...com

Nov 29, 2021  on Bigcommerce

Helpful Addition to Our Website - Very helpful tool to get customers to the product they need to find quickly. We offer many product types that can be known by different names, the Synonym feature has been very helpful directing customers to the proper products. We also like we can boost certain product types or categories, so newer products take priority. Company was very helpful with onboarding and got back to us quickly when we had a question. Would recommend to others.

ble...com

Nov 29, 2021  on Bigcommerce

Awesome Product - If I would have known this app was available I would have had it the moment I started my website. Customers search every day for items and its never been great now the AI and features bring actual relevant products up. Awesome product for the price.

bdi...com

Nov 29, 2021  on Bigcommerce

Search Engine upgrade - Kiren was a great help getting us started with the App and it is changing the way our customers are using the site.

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