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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

gle...com

Sep 06, 2022  on Bigcommerce

Easy to use, comprehensive search tool - Doofinder is a big improvement over the stock big commerce search engine. Lots of ways to customize your search results. Ferrán was very helpful in getting this all set up and guiding me through the options. Quick responses to all questions, and help with customization. Highly recommended if you're using the stock big commerce search tool and you're not getting the results you were hoping for.

pat...com

Sep 02, 2022  on Bigcommerce

Total Game Changer! - Wow! We are onboard with Peter and Doofinder. As an online haberdashery we have a very large and varied inventory. Doofinder has revolutionised the search ability on our website. The set up with Peter was incredibly easy and in less than 5 minutes or so, we were amazed at the potential this app could bring. Peter called weekly to discuss the activity and was always interested to see if we wanted to make any changes at all. One month on - we have signed up. Our click thru rates are great and we have definitely seen stats that prove buyer frustration and quick exits have declined dramatically. We love the adaptability available to us and the cost... well, it's more than paying for itself! If you are lucky enough to get Peter as your guide - he is brilliant, friendly and very professional!

int...com

Aug 31, 2022  on Bigcommerce

Detailed Analytical App - Nicholas introduced us to the app and was a great help in assisting and following through in detail the functionality of the app. Doofinder involves great detail results and places in a easy to view/use, comprehensive analytical format.

sal...com

Aug 25, 2022  on Bigcommerce

Great customer service - Daniel has been very helpful and the click through rate has improved. Good app.

ind...com

Aug 23, 2022  on Bigcommerce

Greatly improved our website! - Matheus Cortez reached out to me with a sales pitch, normally we turn all sales calls down. Im glad to say that we gave him a chance to better our website and it worked phenomenally! Sales went up within the first day of our trial, and Matheus consistently checked up on us and went over all reports showing how well Doofinder improved our website. Even after being subscribed now, he continues to make sure he is available to help us in any way, by doing screen shares, video chats, and phone calls. I highly recommend Doofinder and Matheus!

cen...com

Jul 28, 2022  on Bigcommerce

Great addition to the search feature - Cen-Tec Systems - The search options are great and it can learn from what customers are choosing. Our conversion rate went up a decent amount just by adding this.

sal...com

Jul 11, 2022  on Bigcommerce

Works Well - Great way to see how our customers are navigating our site and finding which keywords need updating.

sal...com

Jul 07, 2022  on Bigcommerce

Highly Recommended!! - DooFinder is the best search engine on the market today! DooFinder is able to take the basic search feature that comes with BigCommerce and turn it into a highly advanced search feature leaving you with little work to do in order to get the search results you need making your website much more user friendly. We worked with Rocco and Frank and they made the setup process as easy as possible for us! Highly recommend this company!!

eba...com

Jun 30, 2022  on Bigcommerce

Doofinder Onboarding/Trial - Ekaterina was a great help on setting up Doofinder, helping us realize the full potential of this app, the amount of customization you can control on your site's search bar, and how the analytics of your search bar can be shown directly in the dashboard. I really like this app and can't wait for how it's going to grow and get even better.

inf...com

Jun 30, 2022  on Bigcommerce

Great search feature! - Nicholas S. really went above and beyond to explain everything and all the features! He's been there to answer every question we've had and guide us through the platform. So far we've been impressed with the ease of setup, personalizing, and usage of the search function on our website. DooFinder integrates well with BigCommerce and gathers a lot of helpful data.

Ladislao Slepowron

Jun 10, 2022  on Bigcommerce

DooFinder - Great support from Kate Keigler. It was first time I got a call with great offer , for a great product. It generate results from the very beginning. I am very happy with this APP, with a very reasonable price. Ladislao Slepowron.-

lee...com

May 04, 2022  on Bigcommerce

Great App & Awesome Customer Service! - Nicholas contacted me about trying out the app for a trial period. He was extremely helpful in answering my questions and helping me set things up. I was pretty surprised how much information you can get on searches, how you can guide people to the products you want seen and the speed of the app.After the trial period I decided to sign on to get all the available features they offer. I am still new at learning and applying all the technology and I will review the metrics again in a month. From what I've seen so far, I think it will definitely boost my conversion rate. I am very impressed with the app and the great customer service from Nicholas.

adm...com

Apr 29, 2022  on Bigcommerce

Daniel - Customer Service at it's Best ! - I would hire Daniel to work at my company if he didn't already have a great job. He helped us understand, and on-board the DooFinder application with ease. The application approaches the solution of solving BigCommerce's weak search engine capabilities with really great technology. This product is solid and the support I received has been exceptional.

mik...com

Apr 27, 2022  on Bigcommerce

Peter was Incredible! - Peter was an incredible help - and their search solution was just what we needed.

bir...com

Apr 08, 2022  on Bigcommerce

Subsrciption - Frank helped me through the process and was very knowledgeable and helpful. Recommend this app. Helps customer to find what they need quickly and helps conversions. Thanks Doofinder!

hea....uk

Mar 30, 2022  on Bigcommerce

A Winner - I was approached by Doofinder to integrate the app into 2 of my online stores and the 30 day free demo was very useful to learn about all its features and functionality. It has been a great addition and enhances the customer experience greatly, especially for stores with large catalogues - it saves time and irrelevant search results which can cause too many bounces as people want quick results. The customer care and communication from Lennon was amazing and he couldn't do enough to support me through the set up and installation and fixed a minor issue straight away. Highly recommend to all online retailers and i am sure will contribute to generating more sales. Great job.

all...net

Mar 17, 2022  on Bigcommerce

DOOFINDER EXCELLENT APP - Our BC product search was one of our biggest complaints from customers. We chose doofinder to fix this issue and it was an instant success. We are working with Christian and the service has been excellent. The ap is easy to use and very customizable. They have been very fast in responding and fixing any startup issues. Extremely impressed with thier professionalism and their product.

inf...com

Mar 15, 2022  on Bigcommerce

Excellent Product and Service - We have been using Doofinder for 2 months now and we are very happy with the product and all its features. We have been working with Efiba who has been truly amazing and had made this transition to using their product as easy as I could ever imagine. We were very nervous about making a switch as search is such an important facet of our store but she made this a no brainer!

dea...com

Mar 07, 2022  on Bigcommerce

doofinder agent - Daniel did a wonderful job of walking me through the Doofinder app and explaining the benefits and how to use the program.

seg...net

Mar 02, 2022  on Bigcommerce

Great APP to use - I've been using Doofinder for a month and find that the response on my website to be really great!

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