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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

jor...com

Nov 28, 2022  on Bigcommerce

Excellent Search Functionality - The search functionality and features you get at the price is an excellent value and very reasonable. The only drawback in my eyes is that the search function will not bring you to native website Product listing pages but instead leaves you on the DooFinder generated search results page. Not a deal breaker as they can make it pretty closely match the website and it does make the search results faster.

chu...com

Nov 21, 2022  on Bigcommerce

Advanced Functionality - We were looking for a better search option than the default... and lo and behold, the Doofinder App presented much more than we could have hoped for! Not only exceptional predictive searches but also customization and marketing opportunities! Adi was exceptional in her product knowledge and set up of the trial! Seamless, instant implementation even with our customized theme. For a website with hundreds of skus, I would not hesitate to recommend!

thu...com

Nov 04, 2022  on Bigcommerce

Doofinder search app - Lauren was totally amazing to work with upon introducing us to the Doofinder app. She was so helpful and offered the best customer service one could hope for. The app itself is a search we desperately required on our website and it has helped our clients immensely with finding the products they were looking for. Extremely happy to be partnering with Doofinder. Cheers!

chu...com

Nov 03, 2022  on Bigcommerce

DooFinder Search App - This app is so amazingly fast and intuitive that I've subscribed before my free trial is up! There are a lot of customization options so it takes a bit of time getting everything fine-tuned, but it's well worth it. And Anthony, my onboarding representative, is providing over-the-top technical support.

jas...com

Oct 28, 2022  on Bigcommerce

Robust Search Functionality - The sales person JP was extremely proficient and professional without being pushy. We are very excited to begin with DOOFINDER and help our customers to more easily find and purchase products at our website

kmc...com

Oct 27, 2022  on Bigcommerce

Doofinder Delivers - Doofinder is a very useful tool to help customers find what they need quickly and easily. It is a fast and capable search solution that delivers measurable click through and conversion improvements for us. Many thanks to Marc who did a great job introducing us to Doofinder and recently has been very helpful as we refine some of the many customizable Doofinder settings to best meet our needs.

dan...com

Oct 26, 2022  on Bigcommerce

Excellent Search App - This tool has been a valuable aid in accurately assisting our clients in finding the exact product that they are looking to purchase. We have found this app to outperform our expectations in the 30 days it's been installed on our website. The challenge: Our products are not brand names, they are custom, that means many search terms are used by our clients to find a product or service they need. The beautiful layout and ease of use makes it easy to see the resulting products and as a bonus the products can be added right to cart from the search bar which has led to increased sales and conversions. I'm always hesitant to add apps to my site but in this case with Peters help, it was a breeze and one that makes sense for us internally and for our clients.

inf...com

Oct 25, 2022  on Bigcommerce

Best Search app - The Doofinder search App is a must have if you want to create an amazing user-friendly search interface for your customers on your website. I was skeptical at first when I was introduced to the app by Andrea Tatiana, but so impressed with the many features of the app.Some of the amazing features: you can create customized banners, get real time data on what your potential customers are searching, conversions from these searches etc.The potential value to our website and customers is amazing!

Michelle Civetti

Oct 12, 2022  on Bigcommerce

Great App! - The BigCommerce search bar isn't very helpful to my customers. This app makes it far easier to find what they are looking for. It is much more targeted. I'm looking forward to tweaking things as I go along. Peter has been very helpful in getting this setup and running!

Jack

Oct 11, 2022  on Bigcommerce

Blows Away Big Commerce Search - Really big improvement over the standard BC search engine. Fast results and strait forward to configuration. Onboarding with basic config was easy and David followed up on everything he said he would do.

mic...com

Oct 04, 2022  on Bigcommerce

The Onsite Search Functionality My Website Needed - I always thought the onsite search with BC was lacking but never bothered to figure out how to make it better. Then Nick called. He explained the software and we did a trial run. He was very thorough and explained things in detail then followed up each week. We signed up and so far so good. Hoping it will lead to more sales in the 4th quarter this year. It's a great tool and I'd recommend this to others looking to improve their onsite search.

kel...com

Sep 27, 2022  on Bigcommerce

An answer to our search problems - BigCommerce search feature would not work even after calling them to fix it but DooFinder works great for us now!

eth...com

Sep 22, 2022  on Bigcommerce

The Best Out There - This app has everything you are looking for - and then some. The features are endless - if you use this correctly, you can customize and enhance every single aspect of search and navigation. Support has been awesome - Johanna has answered all our questions extremely quickly and offered solutions or alternatives.Doofinder will be an asset to our website for years to come.

wca...com

Sep 21, 2022  on Bigcommerce

Incredible App & Support - Doofinder offers so many features that you can customize to really enhance your search results that benefit both your business and the customer. Kate reached out to me and explained all of the features, ways that you can utilize them to benefit your business, and when I had a question about styling our search engine embedded layer, she immediately got a developer named Mario on the call who solved my concerns in minutes. I can't thank Kate and her team enough for their help and I am looking forward to bettering our user experience and conversion rates on our site with Doofinder.

sal...com

Sep 19, 2022  on Bigcommerce

So Far So Good - We allowed the full length of the trial to elapse so we could see the data and get a grasp of what this thing is all about. We're pretty impressed overall. I like how easy it is to use the back end. It's very clear and intuitive. Seems to be pretty feature rich with what you can customize and how you can direct a customer to what you want them to see. The search itself is very cool and probably the most predictive type of searching I've ever seen. So far so good and we're really looking forward to using it more. Dealt with Peter and he was super helpful along the way.

adm...com

Sep 15, 2022  on Bigcommerce

Best Search Experience on Bigcommmerce - This search tool is a game changer. It allows you to help customers find what they need on your website very fast. You will be stunned at the speed of which the search tool finds items and the accuracy. It also has some amazing features like being able to redirect searches for some phrases so you can sell different products to potential customers if they are looking for items you might not carry. So far the experience has been amazing. Now when it comes to the setup process, Juan Pablo was amazing at helping me demo the product and helping me set it up for our store. The expertise he brings makes learning about the product a breeze. He also follows up with you consistently to make sure everything is working ok. Thanks for the great experience. -- Daniel M

css...com

Sep 15, 2022  on Bigcommerce

Doofinder setup - Such an amazing tool, really helps our site POP. Juan Pablo helped me at 8 p.m., so I could try to FOCUS and we stayed live over 2 hours. WHAT a huge help!

bry...com

Sep 12, 2022  on Bigcommerce

Very nice - We are loving the function of this search app. Sara Diaz helped us and we are excited about the information we can gather for this.

flo...com

Sep 09, 2022  on Bigcommerce

Doofinder - Wonderful product. Daniel helped us a lot navigating through the tool and getting familiar with all the bells and whistles. We are looking forward to doing even more. You cant beat the price. The customer service was exceptional. Daniel was very patient with us and helped us understand the logistics of it all and explained it in an easy to understand way. He is the best!

hel...com

Sep 08, 2022  on Bigcommerce

Great Product and awesome service from Matheus - Doofinder is pretty freakin' sweet. Big upgrade from the standard search box. Still only about a month in and learning the ins/outs, but it is looking worth it. Make sure you work with Matheus C - A Huge Help!

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