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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

bra...com

Jan 20, 2023  on Bigcommerce

YOU NEED THIS - The DooFinder team doesn't have to SELL you their product - just install it and it will Sell Itself! Compared to the native search functionality on BigCommerce this is a No-Brainer. I have found it to be not a feature of our site, but a NECESSITY!! Add DooFinder no matter what your selling you wont regret it! The team is awesome, the software is awesome!!! Totally relevant !!! If you dont have it you are missing out!!!

sha...com

Jan 11, 2023  on Bigcommerce

DooFinder works ! - We have a lot of options and custom fields for our products and Doofinder makes it a lot easier for our customers to navigate our large store.

sal...com

Jan 10, 2023  on Bigcommerce

Doofinder - Doofinder has been a great tool for us. It allows our customers to find our products quickly and allows us to utilize banners to help drive sales. Egor Y. has been great with any questions or assistance we have needed.

yon...com

Jan 06, 2023  on Bigcommerce

LOVE IT - I LOVE IT

j.w...com

Jan 04, 2023  on Bigcommerce

Great tool - Dominic was great helping with onboarding. Love the flexibility of the tool.

mon...com

Jan 04, 2023  on Bigcommerce

Great App - Very clean. Lots of features. We are happy with our trial period and proceeding.

rya...com

Jan 03, 2023  on Bigcommerce

Improved my search bar! - Anthony was excellent to work with and the trial period was awesome. Him and Mario also troubleshooted my technical problems in the fastest matter. This tool also benefits for my in-store sales as I am able to show customers what they want while inputting their keywords into the bar. The interface is very clean and lots of functionality that I did not think of.

mik...com

Dec 21, 2022  on Bigcommerce

Doofinder app - Adi was excellent to work with and assisted us in the implementation of the software with our new website. We can really see the benefits to us and Adi was instrumental in getting us to become a customer!

hyd....au

Dec 21, 2022  on Bigcommerce

Doofinder search - Andrew was great in helping me set up this new search app on my website .It makes the search experience so much easier and quicker for my customers .Very happy

par...com

Dec 20, 2022  on Bigcommerce

Doofinder search - Thanks to Doofinder that really helps my search results. Great tech support and training on how to use this powerful search app. Always there to help with any questions with clear and patient replies.

rae...com

Dec 20, 2022  on Bigcommerce

Great Product - We're happy with our results so far and are looking forward to expanding our store using the personalization features. Anthony has been a big help so far and we appreciate his support!

pla...com

Dec 19, 2022  on Bigcommerce

Great Product and Customer Service - Jordan contacted us about adding a better search bar function on our website from Doofinder. We used the free trial period to analyze the benefits with constant help from Jordan. We love how it works and the great stats it gives us on customer searches. Highly recommend!!!

bri...com

Dec 14, 2022  on Bigcommerce

Excellent Product and customer Service - Upgraded to DOOfiNder after using the stock big commerce search bar. Excellent Product that allows for much easier search functionality for customers. Customer service was excellent from very cheerful Nicole. Highly Recommended!

sta...com

Dec 14, 2022  on Bigcommerce

Stellar Support! - I appreciate Daniel P. his professionalism and patience! I am very green to all things website everything. Daniel took his time to introduce all the features and benefits of the Doofinder app in my Big Commerce store. I look forward to seeing the results continue to soar and looking forward to needing even more!!

sns...com

Dec 13, 2022  on Bigcommerce

Easy and Informative - Very slick app! Easy to install and work with. Gives good feedback through the analytics page. Love the banners, especially for holiday sales. Nicole was very easy to work with and made everything a breeze!

sim...com

Dec 12, 2022  on Bigcommerce

Great service! - Diana was a breeze to work with. Very attentive and easy. This is the search everyone should be using.

sal...com

Dec 07, 2022  on Bigcommerce

Very Good Service & Website Search App - Very friendly and good service by Sara. Explained me all the things Doofinder can do for our website. Highly recommended. Makes your website more user friendly specially with banners & custom search results.

jam...com

Dec 02, 2022  on Bigcommerce

Sulaiman was great! - Sulaiman made it very easy to understand how the new search function works on our site. We tried the Free Trial and got so many new searches we just had to sign on. Thanks!

irv...com

Nov 30, 2022  on Bigcommerce

A Much Needed Search App - I am a big fan of Bigcommerce, but their search feature just plain sucked. I was looking for a search App and out of the blue JP called me and spent significant amount of time with me teaching me the system and all the bells and whistles. It is a totally configurable system that seamlessly integrates with your Bigcommerce store. Bottom line is, for the price it brings a top notch search feature to your site as soon as its turned on.

Nov 30, 2022  on Bigcommerce

Brilliant for extensive catalogues - An all-in-one solution that can be customised to your preferences. With an extensive catalogue like ours we can no longer continue business without this search functionality. Really impressed with this solution. Seamless integration with BigCommerce.

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